Our Opportunity:
Restaurant Brands International is looking for a Manager, Franchise Performance to join our team
based in the Kitchener/Guelph Area. Reporting to the Area Franchise Lead, the Manager, Franchise
Performance (MFP) is a key partner and consultant for our Restaurants. The MFP reviews and analyzes Restaurant operating, financial, and business information and works collaboratively with Owners and Managers to improve overall results in these areas while ensuring Restaurants meet business and operating standards and guidelines. The MFP is the primary communication link between TDL and the Restaurant Owners and Managers within their district.
Roles and Responsibilities:
• Acts as a business consultant and coach to Owners and Managers on all aspects of their
restaurants (business and financial results, effective operations, Team Member engagement, Guest
satisfaction and loyalty)
• Reviews all Restaurant Operating reports and audits, analyzes the information and determines
appropriate solutions in collaboration with Owners and Managers
• Reviews Restaurants’ financial, business and operating performance, finds opportunities to
improve performance, and works collaboratively with Owners and Managers to develop solutions
to strengthen performance
• Conducts regular financial (P&L, Balance Sheet) reviews with Owners and Managers
• Ensures all new initiatives (e.g. product launches, technology initiatives, process improvements,
marketing and promotional programs and openings and renovations) are well implemented in
order to support sales growth
• Is a Tim Hortons Brand/Business Ambassador at all time
Required Qualifications and Skills:
• 3+ years’ operational experience with P&L responsibility, preferably multi-unit experience in a
national, franchise, high growth consumer or retail-based business
• University degree in business, hospitality or a related field
• Strong business and financial acumen and business development capabilities
• Ability to establish and build effective relationships and to work collaboratively with others
(Owners, Colleagues) to set and achieve goals
• Ability to analyze and interpret information, identify issues and their causes, and use good
judgment in making decisions to resolve issues
• Ability to communicate clearly and effectively in different forms and with different audiences
• Willingness to travel within the region and flexibility with schedule to accommodate operational
needs which includes evenings and weekends.
• Valid driver's license and driving record within provincial guidelines.
Base salary range of $100,000 - 120,000CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills. This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.
This posting is for an existing vacancy.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
