Job DescriptionSummary:This position is responsible for providing the leadership, direction and resources to effectively manage multiple quick food service venues, daily departmental operations and special projects in support of the theme park.
Essential Functions:- Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and food & beverage operations.
- Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
- Partner with Human Resources to continuously train and develop restaurant teams through individual performance planning.
- Responsible for performance evaluations, disciplinary recommendations and succession planning.
- Responsible for performance development including administering discipline, resolving employee relation's issues and conducting individual and team meetings.
- Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control
- Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.
- Maintain or exceed weekly budgeted operating results: cost of goods, variable labor, safety, guest service, cleanliness and food quality. Responsible for monitoring performance and making recommendations to maximize current trends.
- Communicates on a constant basis with Area Manager regarding restaurant performance and challenges; makes recommendations for improvement when necessary.
- Review and analyze restaurant performance results (financial, guest service & safety) daily while identifying and resolving opportunities with management team.
- Develop and foster open communication and solid working relationships between business units and company departments.
- Takes an active part in recruitment and retention of staff.
- Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
QualificationsQualifications/Requirements:- High School diploma or GED required
- Experience: 5+ years quick service management experience while managing a team of 20+employees
- Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
- Excellent written and verbal communication skills to effectively communicate with all levels of the organization
- Ability to work rotating schedules, holidays, weekends and nights
- Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
Desired Characteristics:- Bachelor's degree in Business Administration (or related field) preferred
- Certifications: ServSafe, Los Angeles Food Safety, or equivalent preferred; TIPS certified preferred.
- Previous Quick Food service management experience, specifically within the theme park/entertainment industry preferred
- A strong passion for delivering the highest quality of guest service.
- Strong organizational, planning, delegation, mentoring and coaching skills.
- Strong interpersonal and analytical skills
- Strong administrative, organizational, problem solving and project management skills. Able to create and deliver presentations and think creatively.
- Ability to manage effectively under deadlines
- Previous experience with creating and managing budgets
- Theme Park Operations knowledge
- Experience managing in a union environment
Additional RequirementsRequired On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000-90,000 (bonus eligible)
Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
