5+ years of experience in fleet management, leasing, or related commercial vehicle business
Strong understanding of managed maintenance from both driver and repair shop perspectives
Proven ability to evaluate providers and improve services using operational and financial metrics
Experience in developing business cases and collaborating with finance on pricing strategies
Excellent communication skills with the ability to engage customers, partners, and senior leaders
Familiarity with fleet technology integrations, medium/heavy-duty vehicles, or EV services is a plus
NAFA or ASE credentials are advantageous
Responsibilities
Support execution of Fleet Services roadmap using customer feedback and market insights
Develop service blueprints and business cases focusing on customer and driver experience
Lead initiatives and vendor transitions, setting clear milestones and responsibilities
Manage risks and trade-offs for all initiatives
Evaluate providers for service quality and operational fit
Collaborate with Finance on pricing strategies and customer solutions
Translate operational needs into workflow and reporting requirements
Benefits
Remote work eligibility with collaborative in-office days
Opportunity to work with a diverse team in a dynamic environment
Engagement in meaningful projects that impact customer and driver experiences
Access to professional development and training opportunities
Participation in a company culture that values core principles and teamwork
Full Job Description
Your Mission:
As Manager, Fleet Services, you will turn promising opportunities into services that work for customers, drivers and the teams that support them. You will lead assigned programs from discovery and business case through provider evaluation, launch and performance improvement.
You will report to: Senior Director, Fleet Services
Key Responsibilities:
Service Portfolio Development
Support Fleet Services roadmap execution using customer and driver feedback, service performance, market insight and vendor capabilities
Participating in the development of service blueprints, business cases and requirements covering customer and driver experience, provider obligations, enrollment, support, data, billing, reporting, pricing inputs and success measures
Lead assigned initiatives and vendor transitions through launch. Set milestones, owners, dependencies and decisions
Own the Risk and Tradeoff function for all initiatives
Set launch criteria with Fleet Operations
Vendor and Partner Management
Evaluate providers, national account networks and platforms for coverage, service quality, customer experience, data access, commercial terms, scalability and operational fit
Recommend providers for selection, onboarding and renewal through structured comparisons, working with Legal, Finance and Fleet Operations as needed
Review provider scorecards with Fleet Operations
Help define the next stage of managed maintenance, including repair authorization, ASE advisor support, provider network coverage, platform workflows, roadside assistance, and rental coordination
Commercial and Financial Support
Partner with Finance on Pricing Strategy
Help Sales and Client Success teams develop customer solutions
Prepare concise service reviews that connect adoption, customer experience, provider performance and financial results to recommended actions
Cross Functional Collaboration
Translate customer, provider and operational needs into workflow, data exchange, integration and reporting requirements with Product and Technology
Coordinate onboarding, support, billing and reporting handoffs
Evaluate launch, review results and feedback, and prioritize improvements
Bring fleet management expertise to product and services Life cycle and explain the customer, operational and financial tradeoffs
Who You Are:
You bring 5+ years of experience in fleet management and leasing, fleet services, supplier programs or a closely related commercial vehicle business
You understand managed maintenance from the driver and repair shop view
Experience across other fleet services is a plus
You can demonstrate how to evaluate a provider, launched/improved a service, and used customer, operational and financial measures to do so
You are comfortable developing a business case, testing assumptions, working through pricing and margin questions with Finance, and making a clear recommendation
You organize work across commercial, operational and technical teams, surface risks early, and help fill gaps if any
You communicate clearly with customers, partners and senior leaders
NAFA or ASE credentials is a plus
Experience with fleet technology integrations, medium and heavy-duty vehicles or EV services, will be a plus
Experience within a fleet management company is strongly preferred
Our core values (see below) are part of your inherent DNA, and you have many examples of when you demonstrated these values in your career
Location: This role is remote eligible. However, we have an office in Washington, DC. Our in-office teams come together for collaborative work in the office Tuesday through Thursday and work remotely on Monday and Friday.
