Manager, Field Service

ASM International • $120K — $145K *
Austin, TX 78745In-Person
Manufacturing & Automotive
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Physics, Materials Science, or a related field; OR Master's with 12+ years; OR PhD with 8+ years of relevant experience.
  • Minimum of 1+ years in a leadership role managing teams or field operations.
  • Willingness to travel up to 20% domestically and internationally.
  • Fluent in both English and Korean.
  • Experience with semiconductor manufacturing equipment in a fab or capital equipment setting.
  • Proven ability to resolve customer escalations and lead troubleshooting efforts.
  • Strong grasp of cleanroom protocols and semiconductor manufacturing processes.

Responsibilities

  • Lead a team of Field Service Engineers for Samsung operations in Texas.
  • Act as the primary escalation lead for complex equipment and operational challenges.
  • Ensure effective execution of installations, preventive maintenance, and upgrades.
  • Collaborate with customers and engineering teams to resolve technical issues.
  • Initiate continuous improvement initiatives aimed at service quality and customer satisfaction.
  • Analyze service and tool data to enhance operational performance.
  • Support strategic account planning through resource readiness and technology adoption.

Benefits

  • Opportunity to lead and develop a high-performing field service team.
  • Engagement with a major client, Samsung, enhancing career visibility and growth.
  • Participation in continuous improvement initiatives, enhancing both employee and team skills.
  • A culture that promotes safety and compliance in all operations.
Full Job Description
Job's mission

The Manager, Field Service Leader for the Samsung account in Texas is responsible for leading field service operations supporting ASM's advanced semiconductor manufacturing equipment. This role provides technical leadership, customer engagement, and people management while ensuring the successful execution of service activities across the account. As the primary escalation point for critical customer issues, this leader plays a key role in driving operational excellence, strengthening customer relationships, and developing a high-performing field service team.

What you will be working on
  • Lead and develop a team of Field Service Engineers supporting Samsung across Texas customer sites.
  • Serve as the primary customer escalation lead for complex equipment and operational issues.
  • Drive the successful execution of installations, qualifications, preventive maintenance, upgrades, and recovery activities.
  • Partner with customers, engineering teams, product support, and business units to resolve technical challenges and improve tool performance.
  • Lead continuous improvement initiatives focused on reliability, uptime, safety, service quality, and customer satisfaction.
  • Analyze service and tool performance data to identify trends, prevent repeat failures, and improve operational outcomes.
  • Support account strategy through capacity planning, resource readiness, technology adoption, and long-term customer support planning.
  • Promote a strong safety culture while ensuring compliance with ASM, customer, and regulatory EHS requirements.
  • Develop team capability through coaching, mentoring, performance management, and succession planning.

What we are looking for
  • Bachelor's degree in Engineering, Physics, Materials Science, or a related technical discipline and 16+ years of relevant experience; OR Master's degree and 12+ years of relevant experience; OR PhD and 8+ years of relevant experience.
  • Minimum 1+ years of people leadership, management, or equivalent field leadership experience.
  • Ability to travel up to 20% domestically and internationally.
  • Fluent in both English and Korean.
  • Experience supporting semiconductor manufacturing equipment within a semiconductor fab or capital equipment environment.
  • Demonstrated experience leading customer escalations, critical issue resolution, and structured troubleshooting efforts.
  • Strong understanding of cleanroom operations, semiconductor manufacturing processes, and safety requirements.
  • Excellent communication and stakeholder management skills with the ability to influence customers, field teams, engineers, and senior leaders.

What sets you apart
  • Experience supporting Samsung or another leading semiconductor manufacturer.
  • Proven success leading customer-facing service organizations in a high-volume manufacturing environment.
  • Experience driving technology qualifications, customer ramp activities, and cross-functional improvement initiatives.
  • Ability to use data and operational insights to improve reliability, service performance, and customer outcomes.
  • Recognized technical leadership with experience mentoring teams and influencing product or process improvements.
  • Strong business acumen with the ability to balance customer needs, operational priorities, and team development.
  • Experience developing future leaders and building high-performing field service organization


About ASM International

ASM International is a materials science company that provides solutions for the production of advanced materials. The company was founded in 1913 and is headquartered in Phoenix, Arizona. ASM International offers a range of products and services, including materials testing, analysis, and consulting. The company serves a variety of industries, including aerospace, automotive, and electronics. ASM International has operations in Europe, Asia, and North America.
Learn more about ASM International
Size
3,312 employees
Industry
Manufacturing & Automotive
NASDAQ
ASMIY
* Ladders Estimates

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