The Manager, Field Sales Engineering leads a high-performing team that serves as the technical backbone of our sales organization. In this critical leadership role, you will lead Field Sales Engineers (FSEs) and a dedicated Technical Trainer, driving excellence across technical discovery, solution design, internal/external enablement, and Proof of Concept (POC) stages within complex enterprise environments.
You are responsible for building scalable operational frameworks-authoring Standard Operating Procedures (SOPs) to drive field consistency, managing strategic 3rd-party vendor and partner relationships, and ensuring your team successfully navigates technical integrations and network deployment challenges. As a strategic partner to Sales, you will lead a team that architects end-to-end solutions, modernizes workflows, and ensures seamless connectivity across mission-critical systems.
1. Team Leadership & Technical Mentorship- Direct Management: Lead, coach, and scale a national team of Field Sales Engineers and a Technical Trainer.
- Technical Upskilling: Ensure the team remains subject matter experts in core technologies, hardware integrations, and system workflows.
- Resource Allocation: Strategically assign FSEs to high-value accounts based on technical complexity, territory, and sales priority.
- Performance Management: Set clear KPIs, foster professional growth, and build a culture of continuous learning and operational excellence.
2. Training, Enablement & SOP Management- Technical Enablement Strategy: Directly manage the Technical Trainer to build, maintain, and deliver comprehensive training programs for internal teams (FSEs, Sales, Technical Support) and external clients/partners.
- SOP Architecture: Establish a strong foundation for technical documentation by authoring, standardizing, and enforcing Standard Operating Procedures (SOPs) for site surveys, hardware deployments, POC execution, and field troubleshooting.
- Operational Excellence: Continuously audit and update SOPs to streamline technical sales operations, reduce deployment friction, and eliminate installation errors through rigorous pre-sales validation.
3. Strategic Sales Support & 3rd Party Relationship Management- Solution Architecture: Partner with Sales Leadership to design enterprise-wide workflows and modern solutions that solve complex customer challenges.
- POC Excellence: Standardize the Proof of Concept process to ensure prospects see immediate, measurable value during hardware and software trials.
- 3rd Party Management: Serve as the primary technical liaison for strategic 3rd-party vendors, hardware partners, and integration providers; negotiate technical scope, oversee partner certifications, and ensure seamless third-party service delivery.
4. Cross-Functional Collaboration- Product Feedback Loop: Act as the "Voice of the Field" to Product Management, translating field requirements and customer challenges into actionable product roadmap inputs.
- Escalation Leadership: Establish and maintain a robust technical bridge between Field Sales Engineering, Technical Support, and 3rd-party partners; serve as the final escalation point for complex technical issues to drive permanent resolutions.
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