Manager, FashionExpertise, Dallas

About the role:

TheManager, Fashion Expertiseplays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client.

Based primarilyin the Dallas boutique, this role will also supportthe Houston and Neiman Marcus Houstonboutiques, theManager, Fashion Expertisewill actas theliaison between theFashion Expertise OfficeandFashion Retailteams in their market.

TheManager, Fashion Expertisedevelops theexpertiseof CHANEL Boutique teams across collections, product knowledge, luxury service standards, client experience, and styling.TheManager, Fashion Expertisedrives interactive learning on and off the boutique floor,facilitatesstyling development,provides individual coaching, and partners with Boutique Leadership Teams to sustain and elevate retail boutique performance.

Whatimpactyou can create at CHANEL:

DRIVES INTERACTIVE LEARNING ON AND OFF THE BOUTIQUE FLOOR:

• Deliver inspiring, concrete, and impactful in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors.

• Position CHANEL as the ultimate fashion house at each collection launch, delivering a collection message consistent with global vision yet tailored to local specificities.

• Support retail staff in understanding and transmitting CHANEL's fashion singularity.

• Promote monthlydigitallearning content andtrackdigital learning completion.

• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections.

FACILITATESADVISOR & CLIENTSTYLING DEVELOPMENT:

• Coach Style Advisors to enhance their ability toprovidepersonalized style advice, curate looksand build strong client relationships grounded in individual tastes and lifestyles.

• Animate styling trainingworkshops andstrengthenStyleAdvisor& Fashion Advisorconfidenceand skillin offering personalized styling recommendations.

• Monitor styling training effectiveness through observationand qualitative feedback.

• Co-create action plans withBoutique Leadership onStyle Advisor & FashionAdvisorstyling developmentand client opportunities.

• Partner with FashionExpertise Home Office, Style Advisors and Fashion Advisorstoanimateclient stylingappointmentsin boutiquesincludingfollowing up on KPI tracking

• Provideclient feedback toFashion Expertise Home Office

COACHING & TALENT DEVELOPMENT

• Identifyindividual training and coaching needs and tailor development plans accordingly in strong partnership with Boutique Leadership.

• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence.

• Recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles.

COLLABORATE AS A BUSINESS PARTNER WITH BOUTIQUE LEADERSHIP

• Cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives.

• Drivethe transmission ofproductand style content to maximizecollectionimpact andsupport businessobjectives, including strategies to addressslow-sellers.

• Partner with the Boutique Leadership Team on serviceindicators, Voice of Client (VOC) results, anddeliverqualitative insightsto Fashion Expertise Home Office

GUIDE NEW TALENT & ACCOMPANY ONBOARDING

• Partner closely with Boutique Leadership to design and deliver inspiring New Hire onboarding programs, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House.

• Support Boutique Managers in the delivery of onboarding content, ensuring consistency of the CHANEL experience from day one.

You Are Energized By:

• Theworld of fashion - exploring its rich history, staying attuned to current trends, and keeping a curious eye on the creative strategies of other brands and competitors.

• Building client relationships and delivering exceptional client experiences

• Facilitating engaging, formalized training sessions within the retail environment and inspiring others through dynamic presentations and daily interactions.

• Building fruitful collaborations with Boutique Teams, Style Advisors, and cross-functional colleagues.

• Learning continuously, embracing new challenges, seeking feedback, and growing within the world of CHANEL.

What You Will Bring:

• Recognized stylingexpertiseand a strong, confident fashion flair.

• A client-centered mindset, alwaysseekingto deliver unforgettable experiences and lasting connections.

• Significant experiencein luxury fashion, retail, or hospitality, with a deep understanding of client expectations in a luxury environment.

• Proven experience in retail training, preferably in the luxury sector, withdemonstratedability tofacilitate, coach, and evaluate.

• Outstanding interpersonal and communication skills, with the ability to connect authentically with individuals and groups of all sizes.

• A proven ability to manage, motivate,buildinga collaborative, team-focused culture andprovidingconstructive feedback with confidence.

• Strong organizational skills, with the ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently.

• Sound judgment and autonomy, with the ability to exercise good decision-making and provide clear, concise updates to management.

• Ability to travelfrequentlyacross boutiques within the market.

• A genuine passion for the House of CHANEL,its heritage, creations, codes, and its commitment to social and cultural initiatives.

• Foreign language skills are a plus but notrequired.

• Minimum 5 years of related experience

• Bachelors degree (preferred)

• Ability to lift 15lbs, walk and/or stand for extended periods of time

• A flexible schedule with the ability to work late nights, weekends, and some holidays

• Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Compensation:

• Theanticipatedbase salary range for this position is$92,400 through $110,000.Base salary is onecomponentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/orperks.