1-3 years of management experience in a relevant field
Strong oral and written communication skills, including presentations
Proficient in Microsoft Word, Excel, and PowerPoint
Experience in the beverage industry or technical services is a plus
Ability to negotiate effectively with stakeholders
Associate's degree or equivalent experience required
Valid driver's license required
Responsibilities
Develop manpower, budget, and business plans for the Local Operations Center (LOC)
Identify and direct resources to improve service deliverables
Conduct performance evaluations and initiate training as needed
Implement strategies to enhance productivity and maintain a performance-based culture
Develop and maintain Standard Operating Procedures (SOPs) for Equipment Services
Collaborate cross-functionally on planning and delivery with various departments
Provide excellent customer service and communication to internal and external clients
Benefits
Opportunity for professional development and training
Dynamic work environment with a mix of field and office responsibilities
Engagement in continuous improvement initiatives
Collaboration with cross-functional teams
Potential for career advancement within a well-known company
Full Job Description
Requisition ID: 270349
Locations: Norfolk
Pay Range: $73,000.00 - $107,500.00 , depending on experience
Schedule: Monday-Friday/ Weekends
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Job Overview
The Territory Manager, Tech Services is responsible for leading, developing, and managing all aspects and employees of a Local Operations Center (LOC); the development of a work team that will perform the highest quality mechanical and installation service possible, while also managing costs; and delivering and maintaining accountability of all assets and parts assigned to the Local Operations Center (LOC). The Territory Manager, Tech Services works with sales and customers to resolve any technical service issues and develops a team that can create a competitive advantage in the marketplace for the Company. This role is 50% field-based and maintains responsibility for the successful execution of Right Execution Daily (RED).
Duties & Responsibilities
Develops the manpower, budget, and business plans for the Local Operations Center (LOC) by providing leadership in the ongoing review, stewardship, and re-planning against the business plans
Identifies, communicates, secures, and directs resources as necessary to maintain and improve deliverables in a rapidly changing environment; and leads problem resolution of day-to-day issues
Ensures optimal performance by conducting performance evaluations via ride-with audits, constructing development plans, initiating required training, and conducting corrective action as necessary
Identifies and secures resources to deliver on growing capacity and capability demands; implementing strategies that continuously improve productivity; and designing, implementing, and maintaining a performance-based work culture within the Local Operations Center (LOC)
Develops and maintains Standard Operating Procedures (SOPs) for all components of Equipment Services (EQS) including vending, fountain installation, and reactive service
Works cross-functionally and utilizes industry best practices
Manages the ongoing improvement of Standard Operating Procedures (SOPs) within Equipment Services (EQS)
Delivers the business plan components within the Local Operations Center (LOC)
Collaborates cross-functionally on planning, forecasting, and delivery with sales, marketing, human resources, operations, and Coca-Cola North America (CCNA). Learns and shares best practices with the Coca-Cola systems to improve results and efficiencies
Manages, leads, and motivates a team to deliver results by communicating company goals, safety practices, and deadlines; engaging and developing teammates through effective performance management, and coaching and training
Implements continuous improvement methods while maintaining customer focus, and embodying company purpose and values to inspire servant leadership
Drives safely following all motor vehicle laws without distraction
Maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including but not limited to conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, if required
Provides great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition
Knowledge, Skills, & Abilities
One to three years management experience
Proficient in oral and written communication, including presentations
Proficient in Microsoft Word, Excel, and PowerPoint
Prior beverage industry, sales, and, or tech service experience a plus
Ability to negotiate with internal and external stakeholders
Minimum Qualifications
Associate's degree or up to 3 years of college or technical school or relevant experience
Valid driver's license
Preferred Qualifications
Knowledge acquired through 1 to up to 3 years of work experience
