Position Title: Operations Manager and Senior Training Leader
Department: International Operations
Location: Virginia Beach, Virginia (On-Site)
Reports To: Senior Vice President (SVP), Operations
Work Schedule: Monday-Friday, [redacted], excluding designated company holidays. Additional hours as operational requirements dictate.
Position Summary
CAVU International is seeking an experienced, highly motivated, and detail-oriented Operations Manager and Senior Training Leader to support the daily management, coordination, and execution of domestic and international coaching operations.
The Operations Manager will work directly for the Senior Vice President of Operations, providing critical operational, administrative, scheduling, and training support across CAVU's client projects.
The ideal candidate will possess significant offshore oil and gas coaching experience, strong leadership and organizational skills, and the ability to independently manage multiple operational priorities in a dynamic, global environment.
This position requires a hands-on leader who can effectively manage daily operational requirements, support coaches and Project Managers, deliver advanced training, and respond to time-sensitive operational issues.
1. Position Requirements and Qualifications
- Location and Availability: Must reside in the Virginia Beach area and work on-site at CAVU's Virginia Beach office, Monday through Friday, [redacted], excluding designated company holidays.
- Industry Experience: Must have demonstrated coaching experience within the offshore oil and gas industry, including familiarity with offshore operations, safety leadership, and workforce performance improvement.
- Leadership and Communication: Must demonstrate excellent leadership, organizational, interpersonal, and communication skills, with the ability to coordinate effectively across multiple projects, clients, and geographic locations.
- Independent Decision-Making: Must be capable of managing competing operational priorities, exercising sound judgment, and resolving time-sensitive challenges with minimal supervision.
- Operational Flexibility: Must be available to support extended workdays, after-hours requirements, weekends, and holidays when necessary to maintain operational continuity.
2. Operational Leadership and Management Responsibilities
- Report directly to the SVP of Operations and support the execution of assigned operational priorities, initiatives, and management responsibilities.
- Assist in the daily oversight and coordination of CAVU's domestic and international coaching operations.
- Provide direct operational support to Project Managers, Client Managers, and assigned coaches to ensure continuity and quality of client services.
- Identify, communicate, and assist in resolving operational challenges, staffing gaps, scheduling conflicts, and urgent client requirements.
- Maintain situational awareness of active coaching assignments, personnel movements, and emerging operational risks.
- Respond to urgent operational matters outside normal business hours, including weekends and holidays, as required.
- Support a minimum average of five (5) billable client days per month, measured over the calendar year.
- Perform additional duties and special projects as assigned by the SVP of Operations.
3. Coach Development, Qualification, and Training
- Demonstrate the ability to independently deliver all advanced-level Coach Management Program (CMP) training modules, presentations, and practical exercises, equivalent to the current CMP curriculum delivered by CAVU's senior instructors.
- Deliver comprehensive Basic Coaching and Demo-Do presentations, demonstrations, and practical exercises, maintaining CAVU's established instructional standards.
- Obtain and maintain the qualifications necessary to independently lead and facilitate CAVU High Performance Instructor (HPI) courses.
- Assist in assessing coach readiness, identifying training deficiencies, and coordinating professional development requirements.
- Schedule, coordinate, track, and document all required coach training, certifications, and recurring qualification requirements.
- Maintain accurate training records and file completion certificates in designated personnel training folders.
- Ensure all coach curriculum vitae (CVs) are reviewed and updated at least every six months.
4. Journey Management and Operational Communications ( These duties will be shared with the SVP of Operations)
- Monitor designated Journey Management project communication channels for all active coaching personnel, including before and after normal business hours and on weekends, as operationally required.
- Track and acknowledge coach travel, personnel movements, and required Journey Management communications.
- Provide the SVP of Operations with daily confirmation of Journey Management monitoring and response status, identifying outstanding acknowledgments, discrepancies, or concerns.
- Promptly investigate and follow up on missing, delayed, or incomplete Journey Management communications.
- Elevate significant operational or personnel safety concerns to the appropriate Project Manager, Client Manager, and SVP of Operations.
- Coordinate after-hours and emergency responses to ensure timely resolution and appropriate management awareness.
- Manage extended-duty requirements using appropriate fatigue-management practices, including a maximum operational duty window of 16 hours, with required 8 hour rest and recovery period.
5. Scheduling, Event Management, and Administrative Oversight
- Maintain and update CAVU's Master Operations Calendar and Scheduling Spreadsheet, ensuring accurate documentation of all scheduled coaching and operational events.
- Populate and maintain the Event Title Change Database when new events are established or existing assignments are modified, as directed by the SVP of Operations.
- Maintain a comprehensive, sequentially organized Event Title and Schedule Change Log, documenting all officially communicated scheduling actions.
- Prepare and distribute Event Title and Schedule changes to designated personnel via email, supporting approximately 200-250 scheduling updates annually.
- Ensure all scheduling communications are accurate, timely, and aligned with the current Master Operations Calendar.
- Maintain and report monthly scheduled coaching-day totals, including a rolling three-month forecast of anticipated client activity.
- Coordinate with appropriate stakeholders to resolve scheduling discrepancies and maintain accurate operational records.
- Assist in coordinating and tracking required international work permits, visas, and travel-related documentation for assigned coaches.
- Track annual coaching-day totals to support year-end operational reporting and financial reconciliation.
6. Financial and Budget Management
- Assist the SVP of Operations in developing, tracking, and maintaining the annual Operations budget.
- Monitor monthly actual expenditures against planned budget allocations and identify significant variances.
- Support monthly and annual budget reviews, projections, adjustments, and financial planning requirements.
- Maintain accurate records of operational expenditures and financial commitments to support informed management decisions.
- Conduct expense report reviews and approvals as authorized and directed by the Chief Financial Officer (CFO).
- Coordinate with Finance to ensure scheduled coaching days, billable assignments, and operational activities are accurately documented for invoicing and year-end accounting.
- Provide timely budget and operational financial updates to the SVP of Operations.
7. Performance Expectations and Accountability
The Operations Manager is expected to demonstrate:
- Operational Reliability: Consistent, timely, and accurate execution of assigned operational and administrative responsibilities.
- Proactive Communication: Promptly acknowledge, follow through on, and escalate important operational issues.
- Scheduling Accuracy: Accurate maintenance of operational schedules, event titles, change logs, and coaching-day reporting.
- Training Leadership: Ability to independently deliver CMP training and lead HPI engagements to CAVU's established standards.
- Responsiveness: Effective management of urgent operational requirements, including appropriate after-hours support.
- Financial Accountability: Accurate tracking and reporting of operational expenditures, schedules, and billable activity.
- Teamwork and Professionalism: Strong commitment to supporting CAVU's coaches, Project Managers, Client Managers, and executive leadership.
- Continuous Improvement: Proactive identification and implementation of opportunities to improve operational processes, efficiency, and organizational effectiveness.
Position Expectations
This full-time, on-site leadership and operational support position requires a high degree of accountability, flexibility, attention to detail, and personal initiative.
The successful candidate must be equally comfortable leading experienced coaches in the field, delivering advanced professional training, managing complex operational schedules, and performing detailed administrative functions.
The Operations Manager will serve as a trusted operational partner to the SVP of Operations, helping ensure CAVU International consistently delivers safe, reliable, and high-quality coaching services to its clients worldwide.
