We are looking for a Manager to lead a team of customer-facing Enterprise Technical Leads while also directly owning a subset of our most complex enterprise engagements. This is a player-coach role, combining people leadership with hands-on technical ownership. You will be responsible for developing a high-performing team of Enterprise Technical Leads, while operating as a senior technical leader on high-priority customer work. This role is critical to scaling both our **people and our delivery capability**. As a player-coach, you directly influence outcomes at two levels: the success of your customers and the growth of your team. If you thrive in environments where you can both **lead and build**, and enjoy switching between strategy and execution, this role offers the opportunity to have outsized impact. **You will:** - **Lead and develop a high-performing team** - Manage, coach, and develop a team of Enterprise Technical Leads, elevating their ability to solve complex problems and operate independently - Provide clear performance feedback and career guidance aligned with Technical Solutions expectations - Foster a culture of ownership, accountability, and continuous improvement - Actively mentor team members by modeling strong technical judgment, customer management, and execution - **Own high-impact enterprise engagements (player-coach) ** - Directly lead a subset of complex, high-stakes enterprise customers and implementationsArchitect and execute scalable technical solutions and integrations, often spanning multiple systems and stakeholders - Serve as the technical escalation point for both your own accounts and your team's portfolio - Balance hands-on delivery with team leadership, prioritizing where your direct involvement drives the most impact - **Drive cross-functional alignment** - Partner closely with Strategic Engagement, Product, Engineering, GTM, Science, and Privacy to unblock delivery and align priorities - Help your team navigate complexity by providing structure, prioritization, and clear decision frameworks - Represent Technical Solutions in cross-functional discussions, advocating for both customer needs and scalable solutions - **Scale systems, not just solutions** - Identify patterns across both your own work and your team's work to drive process improvements and repeatable frameworks - Balance bespoke solutions with standardization and scalability - Contribute to improving internal systems, documentation, and tooling to increase overall team efficiencyDrive end-to-end technical delivery for large, high-impact enterprise customers, often spanning multiple systems, stakeholders, and product areas **What you will bring to the table:** - **Experience & Technical Expertise:** - 5-8+ years in a customer-facing technical role (e.g., solutions engineering, implementations, technical program management, or similar) - Proven track record leading complex enterprise implementations or integrations - Ability to operate at both team leadership and hands-on technical contributor levels simultaneously - **People Leadership** - 1-3+ years of experience managing or mentoring technical, customer-facing teams - Demonstrated ability to develop high-performing individuals and raise the bar for team performance - Comfortable balancing coaching, accountability, and support across a range of experience levels - **Execution & Judgment** - Strong ability to manage competing priorities across personal accounts and team responsibilities - Comfortable navigating ambiguity, escalations, and high-stakes customer situations - Sound judgment in deciding when to go deep vs. delegate - **Cross-Functional Leadership** - Experience driving alignment across Product, Engineering, Strategic Engagement, and GTM teams - Strong communicator who can translate technical complexity into clear decisions and actions - Ability to influence without authority and drive outcomes across diverse stakeholders - **Customer Orientation** - Proven ability to manage enterprise relationships and escalations with credibility and confidence - Deep commitment to delivering exceptional customer outcomes - Strong ownership mindset with consistent follow-through #LI-BC1 At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $125,000-$147,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship.