Position Details
Position Information
Title of Position
Manager, Enterprise Process & Content Services
Position Number
A02460
FLSA
Exempt
Scheduled Hours Per Week
35
Department
Information Services
Campus
Rose Hill, Lincoln Center
Work Arrangement
Hybrid
Hybrid Policy:
Please review the Hybrid Policy at www.fordham.edu/hybridpolicy.
Position Summary
Reporting to the Director of Application Services, the Manager of Enterprise Process and Content Services ensures the design, development, and rollout of technological solutions.
The Manager is responsible for setting goals and priorities for the team, ensuring delivery of solutions that result in an improved experience for constituents, as well as mitigating manual overhead. They design and develop solutions that streamline, automate, and improve business operations and are the primary administrators of several content and automation software applications.
This position may require occasional evening, weekend, and holiday hours.
Essential Functions
Analyzes, assesses, and implements imaging and workflow solutions to provide efficiency for the business and academic units.
Sets goals and prioritizes team tasks, assigns work to team members, and regularly reviews outcomes.
Evaluates new product solutions to enhance the offering (new software products and tools).
Participates in the design and implementation of new software solutions and coordinates the maintenance and enhancement of existing software.
Develops documentation and training material while empowering business units to develop forms and workflows.
Responsible for the Hyland OnBase Suite; Imaging, Workflow, Cloud Servers, Provisioning/deprovisioning of user accounts, document retention, Disconnected Scanning, and integration with third-party systems.
Responsible for the Formstack application and new applications as necessary; account provisioning, community onboarding, and providing guidance on maximizing return to the community. Provides support to departments and oversees training.
Essential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities
Supervises individual contributors (admin, clerical, maintenance) and, based on scope, occasionally other managers. Handles hiring, training, development, performance management, and corrective action, with significant input on compensation decisions.
Additional Functions
Administers, manages, oversees, and configures imaging and workflow solutions. Inclusive of workflow design, e-forms, document imaging, form composition and maintenance, verification, and error correction for all document management functions.
Ensures projects stay on track and within scope. Reports progress/issues to senior management. Manages competing priorities and shifts timelines as needed.
Meets with DevOps leadership regularly to review objectives and provide feedback.
Works closely with data owners to enforce document retention as defined by Fordham's document retention policy.
Identifies and implements monitoring on critical applications to ensure up time.
Configures and supports integration with third-party applications.
Leverages multiple integration options to ensure documents are stored efficiently to support future retrieval.
Works directly with vendors on imaging projects to accommodate electronic upload of historical documents to document management systems
Responsible for upgrades and enhancements of workflow applications, including version and release updates.
Ensures proper testing and quality control of new initiatives prior to production release.
Coordinates system requests with business partners and IT colleagues to address workstation deployment and troubleshoot physical scanning incidents.
Performs administrative functions within the document management application in support of maintaining a reliable and consistent platform.
Maintains electronic document imaging, storage, retrieval, and retention based on specifications and regulatory guidelines over multiple platforms.
Builds policy documents in compliance with established standards and formatting to support automated document scanning, imaging, and retrieval.
Manages the team's tasks and shift priorities as needed to accomplish department goals and objectives.
Provides business-critical summaries for management, analyzing workload and employee productivity.
Manages Enterprise Process Content on internal and external websites.
Required Qualifications: Education and Experience
Bachelor's degree in a computer-related field, or in lieu of a degree, minimum of 5 years of solid experience in an Enterprise IT-related environment.
Experience working with Document Management, Imaging, and Workflow software.
Required Qualifications: Knowledge and Skills
Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into applications, operational technology requirements, and process flow analysis, for both technical and business-oriented processes.
Ability to manage cloud-based applications and web-based solutions.
Knowledge of software development lifecycles, tools, and various methodologies.
Knowledge of enterprise architecture best practices.
Aptitude for learning new technologies.
Ability to analyze and identify functional and technical opportunities, risks, and issues, and direct others on the appropriate course of action.
Excellent interpersonal, verbal, and written communication skills.
Self-motivated, proactive, action-oriented, results-driven.
Flexible and able to adapt quickly in a fast-moving environment that supports students, academic, and administrative units.
Strong team player with proven ability to collaborate across teams.
Ability to build strong relationships with clients, direct reports, and senior management.
Preferred Qualifications
Experience with SQL, PL/SQL, C#, JavaScript, and Unity Scripts.
Hyland System Administrator Certification.
Hyland Workflow Administrator Certification.
Experience with Ellucian Banner and Ethos.
Experience with Application Programming Interfaces (APIs).
Demonstrated understanding of Fordham's culture and environment, as well as the technical, business, and cultural environment of higher education in general.
Minimum Starting Salary
$95,000
Maximum Starting Salary
$107,000
Note
Salary is commensurate with qualifications, experience, and skills.
Is this a Union position?
No
Posting Detail Information
Posting Number
A1160P
Number of Vacancies
1
Start Date
N/A
Posting Date
10/16/2026
Special Instructions
