Bachelor's degree in IT, Computer Science, Business Administration, or related field; Master's or relevant certifications preferred.
8+ years of IT management experience with a history of complex project and team management.
Proficient in Microsoft Dynamics 365, specifically F&O and CRM.
Strong technical skills in enterprise application architecture and cloud integration.
Experience with Power Platform including Power Apps and Power Automate.
Familiarity with SharePoint and related Microsoft technologies.
Solid understanding of APIs, middleware, and software development processes.
Responsibilities
Own the operational performance and strategy for Dynamics and digital applications.
Oversee Managed Services and development partners to ensure accountability and standards.
Lead technical direction for Power Apps, SharePoint, and custom applications.
Review and challenge application architecture and designs proposed by vendors.
Partner with various stakeholders to understand and enhance business processes.
Manage application technical debt and advocate for standardization.
Develop the strategic roadmap for Microsoft platforms related to Dynamics.
Benefits
Lead and mentor a diverse team of IT professionals.
Foster a culture of collaboration, innovation, and continuous improvement.
Conduct performance evaluations and goal setting to advance team skills.
Collaborate with senior leadership to shape IT strategy in line with organizational goals.
Enhance operational efficiency through technology adoption and evaluation.
Secure infrastructure stability and performance through effective management.
Implement policies and practices ensuring compliance with industry standards.
Full Job Description
Job Requirements
Job Responsibilities:
Own the operational performance and roadmap of Dynamics and digital applications.
Provide day-to-day oversight of Managed Services and development partners.
Hold providers accountable for SLAs, incidents, development quality, timelines, estimates, documentation, and project delivery.
Maintain strong technical understanding of Dynamics 365 F&O, Dynamics CRM, Power Platform, SharePoint, and related technologies.
Understand Dynamics architecture, Dataverse, configurations, customizations, environments, security, data structures, integrations, and application lifecycle management.
Provide technical direction for Power Apps, Power Automate, SharePoint, web portals, and custom applications.
Review application architecture and technical designs proposed by vendors.
Challenge unnecessary customizations or overly complex solutions.
Provide technical oversight for integrations between ERP, CRM, legacy systems, SaaS applications, and Data & Analytics platforms.
Understand APIs, middleware, Azure integration technologies, Logic Apps, Power Automate, authentication, error handling, and integration monitoring.
Partner with Finance, Sales, and Commercial stakeholders to understand requirements and improve business processes.
Lead application participation in projects, enhancements, implementations, integrations, and upgrades.
Ensure appropriate development, testing, documentation, deployment, and change-management practices.
Coordinate closely with Enterprise Architecture, Security, Infrastructure, Data & Analytics, and PMO.
Manage application technical debt and promote standardization.
Develop the roadmap for Dynamics and related Microsoft platforms.
Support Dynamics as a potential strategic platform within the future ERP consolidation strategy.
Ensure application and technical knowledge is retained internally.
Team Leadership and Management
Leadership: Lead, mentor, and manage a team of IT professionals, fostering a culture of collaboration, innovation, and continuous improvement.
Resource Management: Allocate resources effectively, ensuring that the team is equipped to meet organizational needs and project deadlines.
Performance Evaluation: Conduct regular performance reviews, set goals, and provide feedback to team members to enhance their skills and contributions.
IT Strategy and Implementation
Strategic Planning: Collaborate with senior leadership to develop and execute the IT strategy in alignment with the organization's overall goals and objectives.
Project Management: Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and within budget.
Technology Adoption: Evaluate and recommend new technologies and systems to enhance operational efficiency and improve service delivery.
Operational Oversight
IT Infrastructure Management: Ensure the stability, security, and performance of the IT infrastructure, including networks, servers, and cloud services.
Incident Management: Oversee the incident management process, ensuring timely resolution of technical issues and minimizing disruptions to business operations.
Change Management: Implement change management processes to facilitate the smooth introduction of new technologies and updates, ensuring minimal impact on users.
Budgeting and Financial Management
Budget Oversight: Develop and manage the IT budget, ensuring prudent financial management and cost control in all IT activities.
Vendor Management: Evaluate and manage relationships with third-party vendors and service providers, ensuring compliance with contracts and service level agreements (SLAs).
Collaboration and Stakeholder Engagement
Cross-Department Collaboration: Work closely with other departments to identify technology needs, gather requirements, and provide IT solutions that enhance productivity.
Stakeholder Communication: Communicate effectively with stakeholders at all levels, providing regular updates on IT initiatives, projects, and performance metrics.
Compliance and Security
Policy Development: Develop and implement IT policies, procedures, and best practices to ensure compliance with industry standards and regulations.
Cybersecurity: Oversee cybersecurity initiatives to protect the organization's data and systems from potential threats and vulnerabilities.
Education:
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree or relevant certifications (e.g., ITIL, PMP) preferred.
8+ years of experience in IT management or a related field, with a proven track record of managing complex IT projects and teams.
8-10+ years of enterprise application, ERP, CRM, or application-delivery experience.
Strong Microsoft Dynamics 365 experience.
Strong experience with Dynamics F&O and/or Dynamics CRM.
Strong technical understanding of enterprise application architecture.
Experience with Power Platform, including Power Apps, Power Automate, and Dataverse.
Experience with SharePoint and Microsoft technologies.
Strong understanding of APIs, integrations, middleware, and cloud integration concepts.
Understanding of software-development concepts, testing, deployment, environments, and application lifecycle management.
Strong Managed Services and vendor-management experience.
Experience managing development and implementation partners.
Understanding of Finance and/or Commercial business processes.
Experience managing incidents, enhancements, releases, and projects.
Ability to challenge technical designs, estimates, and vendor recommendations.
Strong communication and stakeholder-management skills.
Preferred
Dynamics 365 F&O implementation experience.
Dynamics CRM experience.
Power Platform architecture and governance experience.
