About the Role:We are seeking a Manager, Employer Onboarding to join our Pension Solutions team. This key role is responsible for delivering a best-in-class onboarding experience for employers and nurturing strong client relationships throughout the process.
In this role, you will oversee the full scope and work streams of employer onboarding plans, from initial planning through to completion, including timelines, deliverables, and coordination with internal stakeholders. You will provide guidance and mentoring to the Onboarding team, offer recommendations and best practices to employers, and perform due diligence related to new employer onboarding. As an expert in customer service and client relations, you will ensure employer queries are handled courteously, promptly, and accurately, while also overseeing a smooth and efficient document management process. You will play a critical role in driving continuous improvement of onboarding processes, procedures, and tools, and in strengthening collaboration between internal teams and external employers.
As the Newest Member of our Team, You'll:- Hold overall accountability for the successful onboarding of new employers, providing direct leadership on the most complex onboarding engagements.
- Lead the end-to-end project scope for employer onboarding plans, including timelines, deliverables, and coordination of internal departments (such as Legal, Policy, Communications, Education, Business Development, IT, and others as required).
- Proactively manage problem solving and risk mitigation to ensure a smooth onboarding experience and high employer satisfaction.
- Provide exemplary leadership to the onboarding team, offering ongoing mentoring, coaching, and support to build a cohesive, high-performing group.
- Champion and support the implementation of the departmental strategy, including operational planning and the scoping of new projects and initiatives.
- Plan, organize, and oversee implementation plans for onboarding new employers, ensuring work is completed efficiently and to a high standard.
- Act as the escalation point for operational issues, resolving complex or escalated problems and ensuring end-to-end resolution.
- Drive continuous improvement in all aspects of the employer onboarding experience, identifying opportunities to enhance processes, tools, and stakeholder interactions.
- Monitor pension industry practices and maintain up-to-date knowledge of applicable pension legislation to ensure onboarding practices remain current and compliant.
To Succeed, You Bring:- A College Diploma or University Degree.
- 7-10 years of experience in the pension or financial services industry, with a strong preference for client/employer-facing onboarding experience.
- Extensive knowledge of pension plans, payroll-based data collection, and related legislation; actuarial experience is considered an asset.
- Professional accreditations such as CEBS, RPA, or PMP (preferred).
- Demonstrated leadership and mentoring skills to guide and develop teams effectively.
- Strong project management, analytical, organizational, and time management skills, with proven ability to handle multiple priorities, stakeholders, and ambiguity while driving creative problem-solving.
- Exceptional interpersonal, written, and oral communication skills, paired with experience in client-facing implementation projects in complex, multi-stakeholder environments.
- Proficiency in French is considered a significant asset.
The target hiring salary for this position is $125,800 - $157,200. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate's experience, skills, and qualifications relevant to the role
If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.
Learn more about us by visiting www.caatpension.ca/careers
No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.
Vacancy:This posting is for an existing vacancy
