How will you fit in the big picture?You will lead the day-to-day operations of the Employee Relations function, guiding complex employee relations matters, workplace investigations, accommodations governance, case management, reporting, and continuous improvement. As a trusted advisor, you will partner with business leaders, HR Business Partners, Legal, Ethics & Compliance, Corporate Security, and other stakeholders to deliver consistent processes, strong governance, and thoughtful risk management.
You will also lead and develop a team of Employee Relations professionals while partnering with the Director, Global Employee Relations to advance analytics, process optimization, technology, automation, and other strategic priorities.
What will you do?- Lead complex employee relations matters and workplace investigations, serving as an escalation point for sensitive and high-risk cases.
- Partner with Legal, Ethics & Compliance, Corporate Security, HR, and business leaders to assess risk, determine appropriate actions, and support regulatory inquiries, audits, or employment-related claims.
- Ensure investigation quality, consistency, documentation, case governance, and service delivery standards across the Employee Relations function.
- Provide consultation and coaching to leaders on performance management, corrective action, workplace conduct, conflict resolution, policy interpretation, accommodations, and employment risk.
- Lead Employee Relations intake, triage, workload management, case assignment, escalation pathways, resource utilization, and workforce capacity planning.
- Oversee workplace accommodations governance, support complex matters and interactive process discussions, monitor trends, and evaluate vendor performance.
- Develop scorecards, dashboards, metrics, and insights that help HR and business leaders identify trends and proactively address organizational risk.
- Drive continuous improvement across processes, workflows, reporting, technology, automation, and user experience, including optimization of HR Acuity, ServiceNow, and related tools.
- Lead, coach, and develop Employee Relations team members, building capability in investigations, accommodations, analytics, process improvement, and business partnership.
Minimum Education & RequirementsExperience: 5+ years of progressive Human Resources experience, including significant Employee Relations experience and experience conducting complex workplace investigations and managing high-risk employee relations matters. Demonstrated leadership experience through coaching, mentoring, or developing others is required.
Education: Bachelor's degree in Human Resources, Labor Relations, Business, or a related field.
- Strong working knowledge of EEO, ADA, PWFA, FMLA, and related employment laws and workplace regulations.
- Experience supporting workplace accommodations programs and complex accommodation matters.
- Ability to influence, advise, and collaborate effectively across multiple stakeholder groups.
Preferred qualifications: Master's degree in Human Resources, Labor Relations, Business, or a related field; SHRM-CP, SHRM-SCP, PHR, or SPHR certification; 2+ years of people leadership experience; and experience with case management platforms, dashboards, workforce-risk analytics, process improvement, technology, automation, or transformation initiatives.
Benefits & PerksAt Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.
- Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health
- Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match
- Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable
- Growth & Development: Career development programs, learning opportunities, and internal mobility
Benefits may vary based on role, location, and eligibility.
The anticipated base salary range for this role is $107,120 to $133,900 per year. The actual base salary offered will depend on a variety of job-related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance-based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well-being (as applicable). Learn more about Hershey's benefits and all the resources Hershey provides to support our employees' physical, emotional, and financial well-being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com
