IQVIA

Manager, Emerging Client Collections

IQVIA • $70K — $176K *
Durham, NC 27713In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in accounts receivable or collections management.
  • Proven leadership skills in a high-volume finance operations environment.
  • Strong knowledge of cash forecasting and customer payment behavior.
  • Analytical skills to assess payment trends and collection risk.
  • Effective communication skills for cross-departmental collaboration.
  • Proficiency in Microsoft Office, particularly Excel for reporting and forecasting.

Responsibilities

  • Lead and develop a team of collections specialists targeting high-risk accounts.
  • Drive performance improvements in collection metrics and cash flow.
  • Manage collection strategies for accounts with significant balances and disputes.
  • Monitor and assess payment trends to mitigate collection challenges.
  • Collaborate with various teams to resolve payment issues impacting cash realization.
  • Support cash forecasting and enhance performance visibility through reporting.
  • Implement process improvements to boost operational efficiency.

Benefits

  • Comprehensive health and welfare benefits package.
  • Potential for incentive plans and bonuses based on performance.
  • Opportunities for career growth and development.
Full Job Description
Manager, Emerging Client Collections

The Manager, Emerging Client Collections is responsible for leading a team of collections specialists focused on IQVIA's emerging and higher-risk customer segments, including BioTech, MedTech, pre-commercial, and other assigned accounts. This role provides oversight of a significant accounts receivable portfolio and is accountable for improving collection effectiveness, protecting cash flow, enhancing forecast accuracy, and proactively identifying customer payment risk early in the collection lifecycle. The position requires strong leadership, sound business judgment, financial discipline, and the ability to balance cash recovery, customer relationships, and business risk in a high-volume environment.

Essential Tasks / Responsibilities
  • Lead, coach, and develop a team of collections specialists supporting emerging and higher-risk client accounts.
  • Drive collection performance, cash flow protection, aging reduction, and issue resolution across a large, complex portfolio.
  • Oversee collection strategy for high-risk accounts, large balances, delayed payments, disputes, and escalations requiring senior-level intervention.
  • Monitor portfolio trends, payment behavior, disputes, and forecast risk to proactively identify and mitigate collection challenges.
  • Partner with Commercial, Finance, Operations, Billing, and Project Finance teams to resolve issues impacting customer payment and cash realization.
  • Support cash forecasting, portfolio reviews, escalation management, and performance reporting to improve visibility and forecast accuracy.
  • Drive process improvements, automation opportunities, KPI reporting, and operational discipline to enhance scalability, efficiency, and customer experience.


Required Knowledge, Skills, and Abilities
  • Strong knowledge of accounts receivable, collections, cash forecasting, customer payment behavior, and dispute resolution.
  • Proven ability to lead teams in a fast-paced, high-volume finance operations environment.
  • Strong analytical skills with the ability to assess aging, exposure, payment trends, and collection risk.
  • Effective communication and influencing skills with the ability to partner across Finance, Commercial, Operations, Billing, and customer-facing teams.
  • Sound business judgment to balance cash recovery, customer relationships, operational needs, and risk management.
  • Strong organizational, prioritization, and Microsoft Office skills, including Excel-based reporting, portfolio management, and forecasting tools.


The potential base pay range for this role, when annualized, is $70,600.00 - $176,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at IQVIA

More Finance & Insurance Jobs

Find similar Manager, Emerging Client Collections jobs:

NationwideDurham, NC