Manager, Network & Telecommunications The University of Southern Mississippi is currently accepting applications for the position of Manager, Network & Telecommunications.
Position DetailsLocation
Hattiesburg
118 College Drive
Hattiesburg, Mississippi, 39406-0001
United States
Division
iTech Administration
Position Type
Staff
Employment Status
Full Time
Grant Funded
No
Salary Range
77,590.00 - 104,973.00
Pay Grade
E15
Posting Close Date
Five Days After Posted
Special Instructions to ApplicantsApplicants must be currently authorized to work in theUnited States on a full-time basis without the need for visa sponsorship. TheUniversity will not sponsor applicants for work visas (e.g., H-1B).
Job SummaryMonitors,maintains, diagnoses and resolves complex hardware and software problems withthe University telecommunications system, wide area network, and local areanetwork systems and their related services and offerings. Manages the Telecommunications and Networkingpersonnel by assigning tasks, setting schedules, and resolving basic personnelissues. Job duties are varied andcomplex requiring independent judgment. On-calland non-traditional work hours are sometimes required.
Primary Duties and Responsibilities - Supervises the daily operations of the Networking and Telecommunications staff, including planning, coordinating installation, testing, monitoring, and resolving problems with the University network, cable plant, and communications systems. Develops training and mentoring programs. Coordinates time off requests, completes personnel actions, and performs annual performance evaluations. Assures staff maintains the highest level of integrity and professionalism. Participates in the development of schedules, priorities, and determination of time lines and resources.
- Provides highly skilled technical assistance and knowledgeable advice to users regarding network and telephony hardware and software. Meets periodically with users to discuss current and future network and telephony hardware and software needs. Assists in the development of policies and procedures for users and assures the highest level of customer satisfaction is maintained at all times.
- Assists in developing and adhering to the annual budget for equipment, services, training, and other needs. Oversees the organization and tracking of inventory items and ensures adequate spares are available. Verifies that software and hardware maintenance contracts are up to date.
- Works with directors, other managers, and teams in iTech to discuss solutions to problems and coordinate resources between different groups. Assists in the formation and implementation of University policies and participates in the Disaster Recovery planning process as it relates to the University communications infrastructure.
- Tracks changes and developments and provides input to future directions for networking and communication staff. Keeps informed of national/international computer communication standards and ensures University compliance. Maintains and/or increases technical knowledge through course work, workshops, seminars and readings.
- Chairs the university'scabling standards committee to ensure current standards are kept up-to-datewith industry standards and best practices. Responsible for providing planning and infrastructure designrequirements for University infrastructure projects. Develops and maintains vendor and servicerelationships.
- Performs other duties as assigned.
Minimum Qualifications Bachelor'sdegree from an accredited college or university in Electronics Technology orComputer Science, or a related information technology field and a minimum offive years of related and progressively more responsible or expansive workexperience in an information technology area related to the duties to beperformed, including experience overseeing complex or critical informationtechnology projects, large diverse networks, broadband/baseband datacommunications, and multiple contractors and employees. Directly related experience may besubstituted for the education requirement on a year-for-year basis.
Active Cisco Certified Network Professional (CCNP)
Validdriver's license for travel to offices located off the main campus.
Knowledge, Skills & Abilities- Project methodology skills
- Customer interface skills
- Ability to lead multi-skilled network technicians
- Technical skills to work with staff and client
- Consulting skills to be able to scope projects
- Advanced network and telecommunication troubleshooting
- Extensive knowledge of network and telecommunications protocols
- Extensive experience in troubleshooting and problem solving
- Extensive knowledge of network hardware and configuration recovery
- Extensive knowledge of network equipment management and upgrade process
- Extensive knowledge of network management tools and hardware configuration software
- Highly motivated and aggressive in enlisting other department's help in the resolution of communications issues
- Extensive knowledge of network diagramming tools
- Ability to mentor staff in areas of expertise
- Ability to resolve staff conflicts
- Highly interpersonal and team oriented
Preferred Qualifications Network and telephony specific certificationsare a plus (i.e. Belden-Krone Symphony Certified for copper and fiber, Avaya,Cisco router and switch certifications).
