JOB TITLE: Distribution & Connectivity ManagerDEPARTMENT: Revenue ManagementJob Summary:The Manager of Distribution & Connectivity is responsible for optimizing the hotel's distribution ecosystem to maximize online visibility, channel performance, connectivity, and revenue opportunities. Reporting to the VP of Revenue Management and Optimization, the Manager works closely with Revenue Management, Travel Industry Sales, Marketing, Reservations, Digital, and IT. This role manages the property's connectivity across direct and third-party distribution channels, ensuring rates, inventory, restrictions, content and offers are accurately represented and functioning across all platforms.
The Manager serves as the property's distribution and connectivity subject-matter expert, overseeing online travel agencies, global distribution systems, central reservation and distribution platforms, website booking channels, and strategic connectivity relationships. The role identifies new distribution opportunities, monitors channel performance and online presence, and develops partnerships that expand the property's reach and drive profitable room revenue.
Responsibilities:- Manage and optimize hotel distribution and connectivity across direct, OTA, GDS, wholesale and other third-party channels.
- Ensure rates, availability, restrictions, packages and inventory are accurately distributed across all connected platforms.
- Monitor channel production, booking trends, conversion and distribution costs to identify opportunities to improve revenue and channel mix.
- Execute pricing, inventory and availability strategies consistently across distribution channels.
- Identify and evaluate emerging distribution channels and partnership opportunities.
- Serve as the primary business owner for distribution connectivity, interfaces and channel integrations.
- Troubleshoot distribution and connectivity issues in partnership with IT, system vendors and external partners.
- Support implementation, testing and optimization of new distribution technologies, interfaces and partner connections.
- Continually monitor the property's website and third-party booking channels for rate accuracy, availability, content quality and booking functionality.
- Identify discrepancies in rates, room types, packages, imagery, descriptions and availability and coordinate timely resolution.
- Partner with Digital Marketing teams to improve the direct booking experience and online merchandising.
- Monitor competitor positioning and digital distribution activity to identify opportunities.
- Collaborate with Travel Industry Sales on day-to-day distribution relationships with OTAs, GDS partners, wholesalers, technology providers and other third-party hotel distribution partners.
- Assist with developing and maintaining key departmental reports.
- Engage in evaluating metrics from key reports to provide analytical insight to drive positive results.
Qualifications- Bachelor's degree in Hospitality, Business, Marketing, Technology or related discipline preferred.
- 5+ years of hotel revenue management, distribution, eCommerce, reservations or related experience preferred.
- Strong working knowledge of CRS, PMS, RMS, GDS, OTA extranets, booking engines and distribution/channel-management platforms.
- Experience managing third-party connectivity, integrations and distribution partnerships.
- Strong analytical skills with the ability to evaluate channel production, profitability and distribution performance.
- Experience in a large-scale luxury resort, casino resort or complex multi-channel hotel environment preferred.
Work Environment:- Physical demands include standing, walking, and noise exposure for extended periods.
- Position requires occasional lifting and moving of items weighing up to 50 pounds.
- May be exposed to casino-related environmental factors including secondhand smoke.
- Must be able to work flexible hours, including nights, weekends, and holidays.
