Cracker Barrel Old Country Store, Inc

Manager Digital Commerce & Marketplaces

Cracker Barrel Old Country Store, Inc • $95K — $115K *
Lebanon, TN 37087In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, Retail, Ecommerce, Merchandising, or related field preferred.
  • 5+ years of experience in digital commerce, retail, merchandising, marketing, or related business functions.
  • 2+ years of leadership experience.
  • Proven capability in managing business performance, financial results, and operational processes.
  • Strong analytical and problem-solving skills, with the ability to interpret data effectively.

Responsibilities

  • Lead the performance and growth of digital commerce channels.
  • Develop and execute business strategies to support sales and customer engagement.
  • Establish key performance indicators and monitor business results.
  • Oversee digital merchandising and product content for optimal online presentation.
  • Partner with marketing to support promotions and product initiatives.
  • Analyze business performance to identify opportunities for improvement.
  • Lead and coach team members to achieve professional goals.

Benefits

  • Medical, Rx, Dental and Vision Benefits on Day 1.
  • Life Insurance and Disability Coverage.
  • Paid Vacation and Employee Assistance Program.
  • Tuition Reimbursement and opportunities for professional development.
  • 401k Plan with Company Matching Contributions at 90 days.
  • 35% Discount on Cracker Barrel Food and Retail items.
Full Job Description
What You'll Do - You'll Make the Moment

  • Digital Commerce Strategy
    • Lead the performance and growth of digital commerce channels.
    • Develop and execute business strategies that support sales, profitability, customer engagement, and operational objectives.
    • Establish key performance indicators and monitor business results.
    • Identify opportunities to improve digital commerce performance and customer experience.
  • Digital Merchandising & Content
    • Oversee digital merchandising, product content, and online presentation to support business goals.
    • Ensure a consistent and compelling customer experience across digital channels.
    • Partner with marketing and other business teams to support promotions, campaigns, and product initiatives.
    • Monitor customer and business trends and recommend improvements
  • Business & Operational Management
    • Analyze business performance and identify opportunities to improve sales, profitability, and operational effectiveness.
    • Partner with stakeholders to support planning, forecasting, inventory management, and business initiatives.
    • Monitor performance metrics and develop action plans to achieve business objectives.
    • Support development and implementation of process improvements and operational efficiencies.
  • Team Leadership & Collaboration
    • Lead, develop, and coach team members to achieve business and professional goals.
    • Foster collaboration across internal and external business partners.
    • Support organizational change, continuous improvement, and talent development initiatives.
    • Communicate business priorities, results, risks, and opportunities to stakeholders.
  • Bachelor's degree in Business, Marketing, Retail, Ecommerce, Merchandising, or related field preferred.
  • 5+ years of experience in digital commerce, retail, merchandising, marketing, or related business functions.
  • 2+ years of leadership experience.
  • Experience managing business performance, financial results, or operational processes.
  • Demonstrated experience leading cross-functional initiatives and driving business outcomes.
  • Knowledge of digital commerce, retail operations, merchandising, and customer experience principles.
  • Strong analytical, financial, and problem-solving skills.
  • Ability to interpret data and translate insights into business actions.
  • Strong communication, collaboration, and leadership skills.
  • Experience managing multiple priorities in a fast-paced business environment.
  • Experience working with digital commerce platforms, reporting tools, and business systems preferred.
  • Standard office environment with extended computer-based work.
  • May require periodic travel to stores, offices, vendor locations, distribution centers or project-related meetings.
  • May require occasional support outside standard business hours during major system upgrades, peak seasonal periods, promotional launches or business-critical issue resolution.

Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:
  • Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
  • Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
  • Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
  • Culture of Belonging:Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
  • Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
  • More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!


See for yourself. Apply now.

About Cracker Barrel Old Country Store, Inc

Cracker Barrel Old Country Store, Inc. is a chain of restaurants with a Southern country theme. The company operates 664 Cracker Barrel locations in 45 states. The restaurants serve breakfast, lunch, and dinner, and offer a retail store that sells various items, including rocking chairs, holiday and seasonal gifts, apparel, toys, music CDs, cookware, and various other gift items. Cracker Barrel's menu features home-style country food, including biscuits, chicken and dumplings, fried chicken, meatloaf, and pancakes. Cracker Barrel generated $2.3 billion in revenue in 2020.
Learn more about Cracker Barrel Old Country Store, Inc
Size
70,000 employees
Market Cap
$2.1 billion
Industry
Food & Beverages
Net Income
$47.8 million
5 Year Trend
+2.2%
Revenue
$2.2 billion
NASDAQ
CBRL
* Ladders Estimates

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