Job Summary and QualificationsTo maintain an efficient, safe and pleasant work environment. To assist the VP Diagnostic Imaging and affiliated Physicians and Radiologist in providing quality, efficient care for patients. To develop and supervise a quality improvement program. To monitor all aspects of care in the Medical Imaging Facility. This includes but not limited to Diagnostic imaging with X-Ray, CT scanning, nuclear medicine, Mammography, Ultrasound and MRI, quality control, transportation, radiation safety support and other related duties. The Manager will demonstrate the knowledge and skills necessary to provide age-appropriate care to all ages of patients including pediatric, adult and geriatric patients.
What you will do in this role:Individual and Organizational Relations:
1. Ability to develop and maintain rapport with others.
2. Ability to create and maintain an environment that results in above average satisfaction ratings from
employees, patients, and physicians.
3. Ability to absorb negative information/criticism and maintain a balanced perspective on issues.
4. Ability to negotiate priorities with individuals at various levels of the organization.
5. Knowledge of the objectives of the company and implications for programs, policies, and decisions.
6. Attends Inservice presentations including but not limited to infection control, patient safety, job safety and
quality improvement.
Supervision:
1. Ability to retain and recruit sufficient and qualified staff for effective operations.
2. Ability to manage morale, conflict, and change.
3. Ability to deal with staff performance deficiencies in a constructive and timely manner. Recognizes those.
staff members who exhibit exemplary performance.
4. Ability to delegate work responsibilities based on subordinate strengths, developmental needs, and
workload.
5. Ability to identify strengths and weaknesses of staff performance. Plans and implements training and
development accordingly.
6. Ability to use alternate supervisory styles in different situations.
7. Ensures staff is educated on established guidelines for reporting a significant medical error or
unanticipated negative outcome in the patient's care.
Communication:
1. Ability to lead a group meeting to achieve desired objectives.
2. Knowledge of methods and procedures for the analysis, interpretation, and display of
3. Effectively communicates pertinent information to people at various levels of the organization.
Analysis of Business and Business Problems:
1. Ability to identify and resolve causes of business, staff, and customer problems using quality improvement
principles.
2. Ability to meet productivity goals for department on a consistent basis.
3. Ability to develop and manage budgets, both capital and operational.
4. Ability to analyze and interpret numerical/statistical information to draw conclusions.
5. Ability to identify and implement cost-reduction opportunities.
6. Demonstrates knowledge of the occurrence reporting system, reports trends to staff and utilizes data to
improve patient safety.
Leadership:
1. Develops and communicates a shared vision for departments(s) consistent with hospital vision.
2. Develops strategic plan/goals to support departmental progress and achievement of hospital goals.
3. Demonstrates ability to make effective and timely decisions.
4. Actively participates in and demonstrates a commitment to increasing recruitment and retention
efforts/results in the organization
5. The manager's conduct reinforces the company's values and promotes the Code of Conduct.
Personal Performance Management:
1. Ability to maintain performance in stressful situations.
2. Ability to set priorities when faced with conflicting alternatives and varying conditions
3. Ability to plan and conduct multiple activities within a specified time frame in order to ensure
goal/deadline achievement.
4. Maintains confidentiality of information per hospital and department policies and administer policies
appropriately.
5. Demonstrates knowledge of policies in department communication, practice, and time keeping
responsibilities such as payroll, leave of absence, time off and worker's compensation.
Job Proficiency
1. Assure the department meets the various accreditation standards, including but not limited to The State of Texas, JCAHO, ACR, etc.
2. Assures staff are licensed by their accrediting agencies and maintain such license as necessary for their position.
3. Assures that personnel records are kept current and assures staff are assigned dependent on their competency.
4. Assures that students are adequately supervised and are assigned tasks that match the educational requirements of the college.
5. Assures that the department is staffed with appropriately and that age specific needs are met.
6. Assures that the department is staffed with appropriately and that age specific needs are met.
7. Ethics and Compliance - Department Directors/Managers/Supervisors * In addition to the above, directors/managers/supervisors will be held accountable for setting the example; ensuring that their departments have sufficient information to comply with laws, regulations and policies, as well as the resources to resolve ethical policies.
8. Maintain 80% TAT goals
9. Maintains a high level of patient satisfaction.
10. Monitors the professional conduct of all personnel and use good interpersonal relations with employees to minimize complaints or grievances.
11. Must practice AIDET daily.
12. Performs administrative tasks assigned by Hospital administration, these include recurring tasks (payroll, evaluations, supplies, etc.).
13. Performs the position responsibilities of Radiographer, as needed.
14. Successfully complete competency exams annually.
CUSTOMER SERVICE RESPONSIBILITIES:
1. Identifies role as a team member and works efficiently to achieve goals in team, department, and hospital.
2. Demonstrates to patients, family members, physicians, and co-workers' courtesy and caring through customer service skills
3. Demonstrates ability to communicate clearly, directly, and professionally. Does not participate in gossip.
4. Demonstrates professional behavior in actions and consistently portrays a positive attitude.
5. Is appropriate and positive in response to work changes.
6. Respects and celebrations the differences and intrinsic value of everyone (e.g. patients, families, physicians, and co-workers)
7. Manages conflict effectively and / or seeks appropriate assistance from manager or HR to resolve conflict
8. Demonstrates consistent use of customer service skills (acknowledging others, phone skills, anticipating and responding to customer needs)
POLICY AND PROCEDURE RESPONSIBILITIES:
1. Compliance with Time and Attendance policies.
2. Consistently demonstrates appropriate adherence to time keeping and punctuality policies
3. Actively attends staff meetings and keeps current on department communication and information including, but not limited to patient safety & quality improvement
4. Maintains confidentiality of information per policies regarding patients and staff
5. Meets dress code
6. Annual TB test performed
7. Timely completion/submittal: Licensure, Certifications, Registrations as required by job descriptions
8. Life Support Certification as required by job description
9. Ethics and Compliance: Demonstrates ethical and compliant behaviors as outlined in Performance Management Plan and Code of Conduct. Serves as a role model of behavior that complies with the hospital's mission and code of conduct. Actively participates in the hospital's ethic and compliance program.
10. Demonstrated compliance with department specific competencies
INTERACTION WITH OTHER DEPARTMENTS:
Collaborate with physicians, nurses, and other clinical disciplines in making decisions regarding patient care. Works with professional and non-professional employees of the hospital and with physicians, patients, and their families.
OUTSIDE RELATIONSHIPS:
Has adopted and exhibits customer service behaviors. Learns and performs customer service scripts, as instructed, with patients, families, co-workers and physicians.
EMPLOYEES SUPERVISED:
Directly supervisees 10 to 40 employees. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
What qualifications you will need:- Graduate of an accredited program for Radiographers. (ARRT) - Bachelor's Degree preferred.
- Minimum five (5) years' experience in a Medical Imaging facility. Extensive clinical experience in Diagnostic Imaging. Minimum three (3) years of supervisory experience.
- Basic Cardiac Life Support must be obtained within 30 days of employment start date
- (ARRT-R) Radiography
- (RT) Radiologic Technologist/Radiographer
HCA Houston Healthcare Southeast is a full-service
340+ bed acute care hospital in Pasadena, Texas. We have been a leader of medical care in Pasadena for more than 50 years. With board-certified physicians, registered nurses and expert technicians, the community has come to rely on us for top-quality, comprehensive and compassionate healthcare. HCA Houston Southeast is the
only hospital in Pasadena with both Chest Pain Center Accreditation with Primary PCI and Resuscitation by the American College of Cardiology and full accreditation by The Joint Commission on the Accreditation of Healthcare Organizations. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
