Manager, Deployment

Title
Manager, Deployment
Deployment

Reports To
Director, Deployment

Position Overview

The Deployment Manager oversees the daily operations of the Deployment and File Build teams, ensuring payment terminals are configured, quality checked, and prepared accurately and on time. This role manages the quality assurance process, terminal inventory, equipment orders, and packaging supplies while maintaining service level commitments and supporting the operational needs of merchants and internal teams.

This hands-on leader maintains a strong working knowledge of terminal applications, payment hardware, and related programs, and helps resolve complex hardware, software, and download file issues. The Deployment Manager also partners with third-party equipment vendors, identifies opportunities to improve processes and reduce errors, and supports team performance through coaching, annual reviews, and day-to-day management.

Duties and Responsibilities

• Maintain working knowledge of all terminal software and stay up to date with current terminals, pin pads, check readers, and related hardware
• Troubleshoot and resolve download files and technical hardware and software issues as applicable
• Manage purchase order placement and hardware debit encryption
• Maintain Salesforce SLA for Deployment and File Build
• Handle program add-ons including check service, debit, EBT, gift cards, WEX, and similar programs
• Oversee the QC/QA process for daily deployments and file builds to ensure accuracy and quality
• Act as liaison with third-party equipment vendors
• Conduct annual reviews and manage PTO approval for Deployment team employees
• Perform other duties and responsibilities as directed by management

Qualifications

• 5+ years of experience in a related technical or operations role
• Working knowledge of relevant software, hardware, and other related equipment used in payment terminal operations
• Knowledge of relevant call tracking applications and helpdesk support practices
• Related experience and training in troubleshooting technical hardware and software issues
• Strong oral and written communication skills
• Demonstrated customer service orientation and ability to manage client-facing interactions professionally
• Strong problem-solving, attention to detail, and decision-making skills
• Ability to analyze processes and identify opportunities for improvement
• Adaptability and ability to multitask and work effectively under pressure
• High degree of confidentiality and professionalism

Travel Component

• NA

Working Conditions

• Schedule: Monday - Friday from 9:00AM - 5:30PM (CT)
• Extensive desk-based work involving prolonged computer use and sitting.
• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners.
• Occasional lifting or moving supplies, deliveries, or related materials weighing up to 45 pounds.

Job Classification

• Exempt

Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation - such as bonuses, incentives, or equity - may also be included as part of the total compensation package.

We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.