Job Function: Supply Chain Deliver
Job Sub Function: Deliver Excellence
Job Category:Professional
All Job Posting Locations:New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America
Job Description:Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains. This program will simplify the Med Tech ERP landscape, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the MedTech business with agility.
Please note this role is located primarily in Raritan, NJ however considerations will also be given to other Johnson & Johnson site in the United States. Remote work options may be considered on a case-by-case basis and if approved by the Company for United States based candidates.
This is a Duration Based role for 28 months.We are searching for the best talent for Project Transcend: Manager, Deliver/Customer Service Workstream Leader, MedTech - Dynamo Deployment and Transcend Business Adoption Support.
We are seeking a Deliver Workstream Lead ensuring the pre-defined global Transcend Order-to-Cash (OTC) template effectively supports the North America business processes for DC network strategies.
This role is duration based and will conclude on or around March 2029. Remote work options may be considered on a case-by-case basis and if approved by the Company for US based candidates.
This role partners with functional and cross-functional teams to represent Deliver/Customer Service requirements, validate template build decisions, and ensure solutions are practical, scalable, and adoption-ready for end users. The role fosters the Transcend Dynamo solution within Deliver/Customer Service, guiding process alignment, testing, and change enablement to ensure readiness, consistency, and successful deployment.
The position will directly manage a team comprised of process leads and Deliver subject matter experts representing the various business units in scope for North America.
This role will also support Project Transcend 2.0 with business adoption support including change impacts, training, work instruction, SOP's and customer communication.
Key Responsibilities- Lead participation in solution confirmation workshops, ensuring alignment with order management and requirements
- Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions
- Drive change impact assessment and readiness planning across the O2C deployment
- Represent Deliver in system demos and design, providing structured, strategic feedback
- Oversee Deliver data readiness, including data cleansing, validation, and deployment preparedness
- Define and govern Deliver/Customer service test scenarios to support end-to-end order to cash validation
- Lead validation activities for the deliver customer service workstream through coordinated testing and business simulations
- Assess and communicate solutions impacting key performance indicators, service levels, and customer experience
- Ensure SOPs, Work Instructions and business adoption activities are completed, and approved prior to deployment(s)
- Provide leadership support for cutover planning, training execution, post-go-live deployment, and early-life stabilization activities
QualificationsRequired:- Minimum four (4) years of business-related experience in Supply Chain or Order to Cash Processes
- A minimum of a bachelor's degree
- Subject-matter expertise in Deliver/Customer Service and Order-to-Cash capabilities within an SAP environment
- Ability to drive timely decision-making and execution against defined plans while handling risk and dependencies
- Strong self-leadership, with the ability to operate effectively in ambiguity, handle ambitious demands, and demonstrate resilience during transformation
- Ability to balance and align diverse stakeholder priorities to enable consistent process adoption and business readiness
- Strong analytical and problem-solving skills to assess current-state processes, identify gaps and inefficiencies, and drive continuous improvement
- Proficiency with SAP including modules relevant to the Value Stream, (i.e. Sales order management, order fulfillment, invoicing, ASN, returns processing, ).
Preferred:- Experience in the MedTech industry.
- Ability to travel up to 20% of the time both domestically and internationally.
Required Skills:Preferred Skills:Analytical Reasoning, Benchmarking, Consulting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Process Improvements, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain, Technical Credibility
The anticipated base pay range for this position is :$102,000.00 - $177,100.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
