Join FactSet's Hybrid Cloud Infrastructure team as the
Manager, Data Center Operations , the senior technical owner of infrastructure operations at our Virginia data center. You will combine hands-on engineering, project oversight, vendor and stakeholder management, and mentorship to keep the facility and its supporting infrastructure reliable, scalable, and cost-effective.
As a key member of our collaborative team, you will be the point of contact between the data center, partner departments, and director-level stakeholders. You will help ensure that the tools and processes behind our infrastructure keep improving.
What You'll Do:- Lead and develop a team of direct reports made up of Data Center Operations Technicians and NOC Operators.
- Set priorities, manage performance, and build a clear growth path, including from technician into engineering roles.
- Own 24x7 operational coverage: shift design, resource allocation, and escalation paths, working across time zones with regional partners.
- Participate in the management on-call rotation and lead after-hours incident response for facility and hardware events.
- Own incident, problem, and change management for facility and hardware events, and drive major incidents through post-incident review to completed corrective actions.
- Provide project management and oversight for hardware deployments, technology rollouts, facility buildouts, and site migrations or consolidations.
- Monitor capacity across our global data centers and colos (power, space, cooling, network) and give engineering and platform teams a forward view of runway.
- Partner with director-level stakeholders and other departments to align goals and integrate tools, systems, and projects.
- Manage colocation, carrier, remote-hands, and logistics vendors to deliver regionalized services under contracts that are cost-conscious and beneficial to end users.
- Drive continuous improvement in operational processes, tooling, and automation, with a focus on autonomy and scalability.
- Maintain compliance with security, safety, and audit requirements for physical infrastructure.
- Champion best practices, coach and mentor team members, and foster technical excellence.
What We're Looking For:- 5-8 years of data center or enterprise infrastructure operations experience, including at least 2 years in a management role.
- Experience leading a 24x7 operations team, including shift coverage and escalation.
- Working knowledge of data center hardware, power, cooling, cabling, and networking.
- Experience with alerting, monitoring, and incident management in a production environment.
- Demonstrated ability to lead projects and rollouts from planning through delivery.
- Strong written and verbal communication skills, including with director-level and cross-departmental audiences.
- Bachelor's degree in Information Technology, Computer Science, or equivalent degree
- Ability to work onsite at the Reston, Virginia data center, with work-from-home flexibility.
- Availability for on-call rotation and after-hours incident response.
- Occasional travel may be required based on project needs.
Nice to Have:- Experience negotiating and managing vendor and contractor relationships, particularly with telecoms and colocation providers.
- Experience with hybrid (on-premises and cloud) infrastructure environments.
- Experience with colocation lifecycle activities: selection, buildout, renewal, migration, and decommission.
- Experience operating across multiple regions with remote-hands and international hardware logistics.
- Experience with high-density or GPU compute environments.
- Scripting or automation skills used to improve operational tooling and reporting.
- Experience managing assets and capacity with ITSM and DCIM tooling.
