Job Summary

The Manager, Customer Master Data Management leads the execution and governance of customer master data across the commercial contract ecosystem. This role is accountable for the accuracy, consistency, and readiness of data that underpins contract eligibility, order processing, and downstream financial transactions.

As part of Customer Operations alongside Returns, Membership, and Chargebacks, this role leads a team responsible for the end-to-end customer account lifecycle. The Manager ensures data is structured and maintained to prevent pricing errors, shipping disruptions, and revenue leakage, while supporting accurate Gross-to-Net (GTN) outcomes.

What the Customer Operations Team Does

The Customer Operations team protects contract integrity, prevents revenue leakage, and ensures transactional data precision across the order-to-cash lifecycle. Operating as a single, connected unit covering Returns, Chargebacks, Order Management, and Customer Master Data, the team:
• Secures Revenue: Validates, audits, and settles commercial transactions in alignment with institutional and government contracts.
• Advances Customer-Centric Operations: Streamlines processes and leverages systems to remove manual complexity, enabling consistent execution and strong cross-functional alignment.
• Drives System Integrity: Optimizes core platforms to support accurate pricing, reliable transaction processing, and seamless data flow across the organization.

• Champions the Customer Experience: Navigates the complexities of customer operations, dispute resolution, and reverse logistics to deliver consistent, compliant, and customer-focused outcomes.

What You\'ll Do

• Lead team execution: Lead, coach, and develop a team responsible for customer account setup, maintenance, hierarchy management, and data governance, fostering a culture of accountability and continuous improvement.
• Own data quality and governance: Enforce standards, validation rules, and customer hierarchy integrity across systems, ensuring customer data supports accurate pricing, contract eligibility, order fulfillment, and downstream financial transactions.
• Ensure customer master data supports accurate contract eligibility, order fulfillment, pricing execution, membership management, chargeback adjudication, and financial reporting.
• Resolve and prevent issues: Lead root cause analysis for data-driven errors impacting pricing, billing, or shipping, and implement fixes that prevent recurrence
• Drive efficiency and scale: Simplify workflows, identify automation opportunities, and provide data quality reporting that highlights risks, trends, and operational impact

What You Bring

• 5+ years of experience in customer master data, data governance, or commercial operations within pharma or healthcare
• Prior experience leading or mentoring team members in an operational environment
• Strong working knowledge of SAP and Model N or similar ERP and revenue management platforms
• Advanced Excel skills with the ability to audit, reconcile, and analyze large datasets
• Experience partnering cross-functionally with Finance, Customer Service, and Contracting
• Bachelor\'s degree in Business, Finance, Supply Chain, or related field preferred

Who You Are

• A Structured Operator: You bring discipline to data and build reliable, repeatable processes
• Detail-Oriented and Accountable: You maintain a high bar for accuracy and take ownership of outcomes
• A Systems Thinker: You understand how upstream data impacts downstream operations and financial results
• A Practical Problem Solver: You focus on resolving root causes and preventing recurring issues
• A Team Builder: You develop talent and foster a culture of ownership and continuous improvement

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

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