Job DescriptionAs a Manager, Contract Services, you are a collaborative and adaptable leader who thrives in a complex, fast-paced operational environment where safety, reliability, and service excellence are critical. You bring strong business acumen, technical aptitude, and sound judgment, enabling you to build trusted partnerships, navigate competing priorities, and make effective decisions under pressure. With a proactive, solutions-oriented mindset, you leverage data, technology, and innovation to drive continuous improvement, enhance operational performance, and support critical infrastructure. You excel at leading diverse teams, fostering accountability and collaboration, managing change, and delivering results that support organizational goals and exceptional customer service.
What you will do:- Provide strategic oversight of complex, multi-million-dollar contracted services that support critical airport operations, ensuring vendor partnerships, service delivery, financial stewardship, and operational requirements are aligned with Massport's goals and standards.
- Build and maintain strong relationships with contractors, union personnel, tenants, regulatory agencies, and internal stakeholders, fostering collaboration, accountability, and seamless coordination across a dynamic 24/7 operating environment.
- Drive operational excellence through the effective use of technology, asset management strategies, and data-driven decision making, continuously enhancing facility performance, system reliability, infrastructure resilience, and long-term operational efficiency.
- Lead critical operational readiness efforts, including environmental response, emergency communications, and weather-related operations, while exercising sound judgment, managing competing priorities, and ensuring the safe, reliable, and uninterrupted operation of airport facilities and services.
What you offer:- Bachelors degree in Management or Engineering or equivalent professional work experience required.
- 5 - 7 years managing contracted services within a large physical plant, Airport Environment, or similar field required.
- Working knowledge of State and federal environmental regulations.
- Working knowledge of word processing, database and spreadsheet programs.
*Click here for detailed job descriptionWHAT WE OFFERCollaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.
- Work/life balance
- A supportive and inclusive culture
- Opportunities for growth
- Providing safe, healthy, and secure work environment
- Supporting the people and businesses of New England
- Achieving results and having positive impact
- Being good neighbors in the communities we serve
- Protecting the environment
The salary range for this position is $135,000 to $150,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.
*Click here for information on our comprehensive compensation and benefits package. 
