Full Job Description
Title: Manager, Clinical Quality
Salary: $114,892 - $135,167 - $155,443 per year (pay range explained below)
Contract: Permanent
Hours: 37.5 hrs./wk. e.g. 9am-4pm Mon-Friday (core hours 9am-3pm Mon-Fri)
Location: Hybrid - Alberni office or Remote (Hybrid working is an option in line with FNHA's flex work policy). Please note, this role will be relocating to our new office building in North Vancouver on Tsleil-Waututh Nation (TWN) land, south of Mount Seymour Parkway in Spring 2027.
About the role
The Manager, Clinical Quality leads FNHA's clinical quality and patient safety programs by managing a team that develops and implements quality improvement frameworks, processes, and initiatives across nursing and clinical services. The role oversees quality and safety monitoring, leads critical incident reviews, and drives evidence-based quality improvement and client experience activities that align with organizational priorities and community needs. Working collaboratively with internal leaders, communities, regions, and provincial and national partners, the Manager ensures adherence to patient safety, accreditation, and best practice standards while promoting culturally safe, high-quality care and excellence in client and community experiences.
Occasional travel is required to support engagement with regional teams, communities, and partners across the province.
About you
To be successful in this role you will have:
Education
• Master's Degree in Nursing, including 8 years of related experience in quality improvement and safety and leadership, or an equivalent combination of education and experience.
Occupational Certification
• San'yas Indigenous Cultural Safety training
• Certification in Patient Safety Training (e.g. Certified Professional in Patient Safety, IHI Patient Safety Officer) is preferred
• Certification in quality improvement and change management (BCPSQC Quality Academy, IHI Improvement Advisor Certificate, Lean Six Sigma Green/Black Belt, PROSCI, etc) is preferred
• Currently or eligible to be registered with the BC College of Nurses and Midwives (BCCNM), or relevant professional regulatory body
• Certification or training in project management (e.g. PMI) is preferred
Experience
• Knowledge of, and ability to apply, an understanding of First Nations cultural principles to the work.
• Experience working with Indigenous communities and leadership is an asset
• Experience in rural or remote health care context is an asset
• Significant, recent and relevant experience in health care services management (usually acquired over a period of 5 years or more)
• Experience in developing frameworks, strategies, methodologies and communication tools
• Significant, recent and relevant experience in quality improvement development, implementation and evaluation in a health system (usually acquired over a period of 3 years or more)
• Experience in planning, implementation and evaluation of client experience programs
• Experience in applying Truth and Reconciliation Commission of Canada: Calls to Action as it relates to health and wellness
• Experience in applying and advocating for health system changes as it relates to In Plain Sight Summary Report Recommendations
Knowledge
• Understanding and sensitivity to the critical issues and opportunities for First Nations health in BC
• Understanding of qualitative and quantitative data and the use of data to improve quality
• Knowledge of performance improvement, quality, and/or safety
• Knowledge of best practice in promoting/enhancing client experience
• Demonstrated knowledge of safety processes
Please refer to Job Specification section of the Job Description for more details.
You may have experience in; Manager Quality Improvement, Clinical Quality Lead, Healthcare Quality Manager
Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits, including:
• Municipal Pension plan with an employer contribution of 9.31%
• 3 weeks' vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People's Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
• 5 cultural days per year for non-union First Nations, Inuit, or Métis employees
• Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
• And more!
Leading with culture, all FNHA employees complete San'yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Closing date: November 13, 2026 (at 23:59)
Interviews will be held in November
Resources
For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about https://www.fnha.ca/what-we-do/cultural-safety-and-humility and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca
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