The Manager, Clinical Program - Behavioral Health Utilization Management (BH UM) is responsible for supporting the Director, Clinical Program - Behavioral Health in providing clinical leadership to the BH UM team. This individual works in partnership with the Director and the clinical team to ensure consistency of clinical activities within Quantum Health's BH UM program and to support the mission and core values of the organization.
Essential Roles and ResponsibilitiesPeople and Culture• Recruiting and retention, including supporting new hire selection
• Direct management of behavioral health clinicians and support staff
• Deliver performance feedback. Responsible for performance management/ coaching, support to clinical staff to develop team and maximize success of employees
• Support and model community-like culture within the team to recognize and reward innovation that improves our member and employee satisfaction
• Oversee the assimilation of new clinical and support team members and ensures continuous development via skill building and refresher training programs as well as quality monitoring process
• Conduct 1 on 1 meetings and quarterly check in/review conversations with all assigned clinicians leveraging data provided by cross-functional teams
• Lead the succession planning and IDP process for employees to ensure continued professional development and delivers the feedback for high potential employees
• Facilitate clinical huddles to ensure collaboration with workload and case needs
• Lead content creation and facilitation of team meetings in partnership with their leadership
• Support maintaining a culture of camaraderie, partnership and collaboration
• Ensure accountability and shared responsibility for providing high-quality member and provider support
Client Experience• Maintain effective relationships with our clients and communicates information with respect to client expectations
• Build and manage partnership with external plan partners, including Third Party Administrators (TPA), Pharmacy Benefits Managers (PBM), and Vendor Partners, to ensure support for the client's plan needs and address immediate member issues
• Identify and resolve problems to uphold a high standard of client and member service; Communicate emerging trends to Pod leadership for escalations as needed.
• Partner with leadership to ensure effective client implementation and keeping the Client Success aware of issues/trends
• Participate as a Clinical Leader in prospective/current client site visits
• Provide clinical support to Pod leadership and CEG teams for escalated client cases
• Serve as the behavioral health clinical leader in advocacy and clinical audits through presentation of material, answering questions, recapping themes needing addressed in partnership with the Director of Clinical Quality and Accreditation, Clinical Trainers, Clinical Program Leadership, Clinical Delivery Leadership, and Pod Leadership
Serves as an Expert Resource• Participate in the development of processes, protocols, and program design; Reinforce associated expectations to ensure consistent understanding, alignment, and application across the clinical team.
• Remain accessible to staff to answer questions and clarify expectations as needed.
• Assist with resolving escalations and addressing complex operational or clinical challenges.
• Communicates information with respect to client expectations, business results/metrics, member satisfaction and team culture
• Monitor and adjust daily clinical workload within the team
• Maintain a working knowledge of all clinical workflows and policies
• Responsible for helping team members get answers to questions, resolution to issues, and support for action to help improve the member's healthcare journey
Skills and Qualifications•
Licensure: Must hold an active, unrestricted, and unencumbered professional license in good standing with the state board of licensure in one of the applicable clinical disciplines:
• Registered nurse (RN) or Licensed Social Worker (LSW, LCSW, LISW)
• Must hold a Multi-State License (MSL) issued through the relevant licensure compact (e.g., Nurse Licensure Compact for RNs). For clinicians in states that do not offer MSL, or for disciplines for which an MSL program has not been launched, employees must be willing and able to obtain and maintain additional state licenses as required to support members served by the organization. Both the MSL and individual state licenses must be obtained within 90 days of hire. Maintenance of required licensure,
including timely renewal and compliance with state board regulations, is a condition of employment.
• Minimum of 4 years of experience in a behavioral health setting, preferable within utilization management.
• 3 - 5 years of experience leading or managing a Behavioral Health team(s).
• Demonstrated ability to make timely, effective decisions aligned with business goals and organizational culture.
• Strong clinical expertise, including proficiency in motivational interviewing.
• Excellent interpersonal communication skills for effective collaboration with patients, providers, and healthcare partners.
• Outstanding computer proficiency including navigating multiple systems and Microsoft applications.
• Ability to multitask, prioritize, and adapt within a dynamic, growth-oriented environment.
• Strong personal accountability, integrity, a commitment to upholding Quantum Health's values, ethics, and data privacy requirements.
$0 - $0 a year
What's in it for you:- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know:- Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
- Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
