KPMG is currently seeking a Manager, Client Experience Value Architect to join our Clients & Markets organization.
Responsibilities:- Build and run a clear framework to measure and quantify the business value of client experience (CX) initiatives
- Create and maintain an executive-level dashboard that unifies metrics from across teams and platforms into a single source of truth
- Translate complex, raw data into narrative-driven performance reports and business cases for leadership
- Partner with client-facing teams to establish baseline performance metrics and track improvements post-CX intervention
- Support junior team members, prioritizing workstreams to ensure high-quality, timely insights
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:- Minimum five years of relevant experience in consulting, strategy, analytics, or performance management
- Bachelor's degree from an accredited college/university in Business, Economics, Finance, Data Science, or a related field; master's degree (MBA or equivalent) or relevant professional certifications preferred
- Proven experience designing KPI frameworks, OKR implementation methodologies, and performance measurement systems that drive business outcomes
- Practical experience using data visualization tools (such as Power BI or Tableau) to present operational and financial data
- Strong communication skills to collaborate with and gain consensus from partners and account teams
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification , standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work .
Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6220_9_26
