Job Type
Full-time
Description
This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.? You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.?
This role leads a team of Client Contract Managers responsible for executing the end-to-end renewal lifecycle for existing clients. It is accountable for driving retention, net revenue retention (NRR), and operational excellence through strong people leadership, process optimization, and cross-functional partnership with Sales, Client Service, Finance, Legal, and Systems teams.
This manager ensures consistent execution of renewal strategy, accurate forecasting, and continuous improvement of renewal workflows while developing and scaling a high-performing team.
Primary Responsibilities: The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- People Leadership & Team Development: Lead, coach, and develop a team of 5-10 Client Contract Managers, ensuring consistent performance, skill growth, and engagement. Set clear expectations around renewal strategy, execution quality, and client communication. Conduct regular performance reviews, coaching sessions, and development planning. Support onboarding, training, and readiness of new team members.
- Renewal Strategy and Execution Oversight: Own team-level execution of the end-to-end renewal process, ensuring timely, accurate, and strategic contract renewals. Review and guide complex renewals, including pricing strategy, term negotiations, and risk mitigation. Ensure consistent application of renewal standards, contract language, and pricing frameworks. Act as an escalation point for high-risk renewals and complex client scenarios.
- Strategic Account Planning and Collaboration: Partner closely with Sales and Client Service leaders to align on renewal strategy, growth opportunities, and account risks. Collaborate with Finance, Legal, and Deal Desk teams to support pricing, approvals, and contract governance. Serve as the renewal subject-matter expert in cross-functional initiatives.
- Operational Excellence and Process Improvement: Drive continues improvement of renewal workflows, tools and templates. Identify automation and standardization opportunities to improve efficiency and scalability. Support implementation of new renewal programs, pricing models and tooling enhancements.
- Forecasting and Reporting: Own team level renewal forecasting accuracy. Monitor and report on renewal performance metrics, trends and risks.
Education and Experience: - Bachelors degree required
- 7+ years of experience in renewals, account management, contract management or project management required
- 2+ years of people management experience leading client-facing or revenue-supporting teams
- Proven ability to manage complex, high-volume workflows while leading others
- Strong experience working with contracts, pricing structures, and renewal negotiations
- Demonstrated success partnering cross-functionally with Sales, Finance, Legal, and Operations
Success Metrics:- Client renewal rate / retention rate
- On-Time Renewal Rate
- Net revenue retention (NRR)
- Time to close renewals
- Renewal forecast accuracy
- Team productivity and engagement
Physical Requirements: - Must be able to sit and/or stand for up to 8 hours a day.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects
The base pay range for this position is $92,500 - $120,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
Salary Description
$92,500 - $120,000
