Career Title: Manager, Certification Analysts
Department: Certification
Salary: Competitive salary commensurate with experience
FLSA: Exempt
Career Summary: The American Nurses Enterprise (ANE) is seeking a strategic and results-driven Manager, Certification Analysts to lead the daily operations and performance of the Certification Analyst team, including part-time pool employees, within the Certification work unit. This leader will leverage performance metrics and workflow data to optimize staffing, strengthen operational efficiency, and ensure coverage aligns with evolving business demands. The role will also direct onboarding, training, and ongoing development for new and existing team members; champion continuous improvement; and secure the resources needed to achieve departmental and organizational priorities. The Manager, Certification Analysts reports to the Senior Manager, Certification.
What You Will Do:- Manages day-to-day operations of the Certification Analysts and makes staffing and work assignment decisions based on available metrics. Ensures efficiency and accuracy of processes through audit of staff work and customers, and makes informed decisions on changes for improvement.
- Designs and delivers training material for the onboarding process of new employees and continued learning for current employees. Responsible for ensuring that all direct reports meet performance expectations and provides coaching and retraining as needed to ensure that organizational goals and objectives are met.
- Collaborates with Manager, Certification Associates and Senior Manager of Certification to ensure adequate support is provided for the application review processes.
What you bring to the American Nurses Enterprise:Education- Bachelor's degree or commensurate work experience, Master's degree preferred.
Related Work Experience:- A minimum of five (5) years of related experience with at least three (3) years of supervisory experience, preferred.
Other skills required:- Exceptional communication skills including written and verbal communication.
- Exceptional analytical, problem solving and computer skills.
- Advanced group facilitation and public speaking.
- Ability to critically think and collaboratively build solutions in a politically sensitive, high visibility work environment.
- Ability to recognize and address business opportunities and provide exceptional customer service.
- Interpersonal skills and political sensitivity with ability to interact with and influence executive level individuals, consultants, vendors, volunteers and customers to recognize and address sensitivities.
- Strong organizational and project management skills.
- Flexibility in dealing with changing priorities and demanding workload.
- Demonstrated ability to recognize and appreciate cultural differences and meet the needs of individuals and organizations from different cultures.
- Healthcare background and familiarity with provider issues.
- Knowledge in coalition building process and the ability to negotiate.
- Expert meeting facilitation skills.
- Exceptional customer service skills.
What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States.
Every role within ANE contributes to a healthier world through The Power of Nurses™.
An opportunity to help transform a 130-year-old organization to meet the future needs and demands within Health Care.
Be a role model for embracing and empowering the uniqueness of every employee.
Continuously innovating through creative and strategic initiatives.
Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more.
Commitment to your career development and advancement through ANE learning and development programs (internally and externally).
Work Schedule: Hybrid employees must work a minimum of 20% in the office.
Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906
Learn more about the American Nurses Enterprise:https://www.nursingworld.org/ana-enterprise-jobs/
https://www.linkedin.com/company/american-nurses-association
