Job Description***This role will work onsite in Fairfield, CA*** At Northbay Health the Manager is accountable for assuring the provision of effective financial and business operations encompassing multiple responsibilities which include but are not limited to: leading financial and operational improvement initiatives/projects, supporting Health System financial improvement initiatives and goals with accountability in labor management analysis, leading and setting labor targets based on benchmark data and continuous improvement projects while fostering interdisciplinary, collaborative relationships across Northbay Health.
This is a highly visible position that has administrative authority to work with entities across Northbay Health in order to meet established accountabilities.
Primary Job DutiesOperational Coordination
- Serves as the operational point of accountability for ambulatory initiatives.
- Ownership of KPIs, dashboards, and performance improvement plans.
- Support daily operational workflows across healthcare administrative functions.
- Coordinate scheduling, documentation management, and cross-functional communication to ensure seamless operations.
- Monitor workflow effectiveness and proactively address operational issues.
Process Improvement
- Assist in the implementation of new processes, technologies, and operational systems.
- Identify workflow inefficiencies and recommend process improvements to enhance productivity and service quality.
- Support continuous improvement initiatives that drive operational excellence.
Data & Reporting
- Compile, analyze, and maintain operational, daily engagement system (DES), reconciliation, and performance reports for leadership review.
- Monitor key performance indicators (KPIs) and identify trends, risks, and opportunities for improvement.
- Ensure accuracy and integrity of operational data and reporting.
Policy, Compliance & Governance Ownership
- Ownership of policy development, maintenance and operational standards.
- Ensuring regulatory readiness across ambulatory operations
- Leading audit responses and corrective action plans
Budget & Resource Management
- Assists in managing budgets, forecasting, and resource allocation.
- Oversight of procurement strategy.
Systems Support
- Serve as a subject matter expert for operational systems, workflows, and data management processes.
- Escalates, resolves, and prevents systemic issues.
- Troubleshoot system and process-related issues and provide support.
- Collaborate with technical teams to improve system functionality and data flow efficiency.
Cross-Department Collaboration
- Chairs/leads cross-functional workgroups.
- Drives alignment between Information Technology (IT), Human Resources (HR), Finance, Credentialing, Clinical Operations, and other departments to support integrated business processes.
- Facilitates communication and coordination among stakeholders to ensure operational alignment and effectiveness.
- Supports organizational initiatives that require cross-functional engagement.
Project Support
- Leads and participates in business-driven initiatives and operational improvement projects.
- Assist with project planning, coordination, documentation, and execution.
- Track project milestones and support timely completion of deliverables.
Purchasing & Procurement
- Support purchasing and procurement activities to maintain appropriate inventory levels and operational readiness.
- Assist in vendor relationships, including performance monitoring and issue resolution.
- Analyze inventory utilization and recommend improvements to purchasing processes.
Compliance Support
- Maintain required operational and business documentation.
- Support adherence to regulatory requirements, accreditation standards, organizational policies, and compliance programs.
- Assist with audits, documentation reviews, and compliance reporting activities.
Qualifications- Education: Bachelor's Degree in Business Administration, Healthcare-related field or equivalent required. Master's Degree in Business Administration, Healthcare-related field or equivalent and/or CPA is preferred.
- Experience: Minimum of three (3) years of related experience in area of responsibility. Three (3) to five (5) years of progressive staff experience with increasing scope of responsibility preferred.
- Skills: Excellent oral and written communication skills required. Demonstrates results oriented leadership. Must be well organized, able to set priorities, work independently and function as an effective team member. Proficient in computer systems and software applications required. Demonstrates ability to use persuasive communication, leadership, and relationship-building. Knowledge of regulatory processes (Joint Commission, CMSS, AAAHC, and Title 22) required. Completion of annual organizational requirement for employment such as TB testing, Safety Training, Corporate Compliance, HIPAA
- Interpersonal Skills: Demonstrates the NorthBay Way. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. Ability to interact in a professional and effective manner with internal and external customers.
Compensation:
- Budgeted salary range is $120K - $160K MAX (Offered annual salary based on years of experience)
- MAX salary is commensurate on 20+ years of experience
- Management Incentive eligible, up to 15% of the annualized salary
