Position Title: Manager, Box Office
Department: Box Office
Reports to: Director, Box Office
Work Location: On-site Position
FLSA Status: Exempt / Full-Time Salary
Union Code: Non-Union
Minimum Pay Rate: $85,200
Maximum Pay Rate: $91,800
Key Attributes for SuccessSuccess in this role requires a passion for delivering exceptional guest experiences while leading a high-performing box office team in a fast-paced entertainment environment. The ideal candidate thrives under pressure, communicates effectively, adapts quickly to changing event needs, and maintains accuracy while balancing guest service, ticketing operations, and financial accountability. These qualities are essential to creating seamless experiences for fans, guests, promoters, and internal partners at every event.
Passion for Guest Experience- Creates welcoming, memorable experiences for every guest, from first purchase through event day.
- Demonstrates a commitment to service excellence while resolving ticketing questions and concerns professionally.
- Builds trust through positive, solution-oriented interactions.
Collaborative Leadership- Leads, develops, and motivates full-time and part-time Box Office team members.
- Partners effectively with internal departments, promoters, Ticketmaster representatives, and event stakeholders.
- Fosters an inclusive, accountable, and high-performing team culture.
Adaptability & Composure- Performs effectively in a fast-paced, event-driven environment with changing priorities.
- Responds calmly and confidently to operational challenges and last-minute event adjustments.
- Balances multiple events and competing deadlines while maintaining exceptional service.
Communication Excellence- Communicates clearly and professionally with guests, team members, promoters, and venue leadership.
- Explains ticketing policies and procedures with confidence and empathy.
- Shares accurate information to ensure operational consistency and guest satisfaction.
Operational & Financial Accountability- Maintains accuracy in ticketing, cash handling, reporting, and event settlements.
- Upholds company policies, audit standards, and ADA ticketing compliance.
- Demonstrates sound judgment when handling confidential financial and guest information.
Problem Solving & Decision Making- Anticipates operational challenges and implements effective solutions.
- Resolves guest concerns promptly while maintaining a positive experience.
- Makes informed decisions that support business objectives and operational efficiency.
Attention to Detail- Ensures accuracy in ticket inventory, event setup, pricing, reporting, and financial reconciliation.
- Maintains organized event documentation and records.
- Consistently delivers precise execution across all ticketing operations.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do - Support the daily operations of the Box Office, providing direction, coaching, and support to the Box Office management team and ticket sellers.
- Recruit, train, schedule, develop, and evaluate part-time Box Office team members, fostering a culture of accountability and exceptional guest service.
- Ensure compliance with Barclays Center policies, ticketing procedures, financial controls, and audit standards.
- Build, manage, and maintain all ticketed events within the Ticketmaster Host system, including event manifests, pricing, scaling, inventory management, holds, and on-sale execution.
- Partner with promoters, talent buyers, and internal stakeholders to develop ticketing strategies, sales forecasts, and event configurations that maximize revenue and guest accessibility.
- Oversee all ticket inventory, complimentary tickets, ADA seating, premium seating, group sales allocations, and internal ticket requests.
- Manage daily ticket sales reconciliation, financial reporting, event settlements, and secure cash handling procedures while maintaining accountability for all Box Office funds.
- Prepare and distribute accurate daily ticket counts, event settlements, revenue reports, attendance summaries, and other operational reporting.
- Coordinate ticketing initiatives including fan club presales, venue presales, VIP packages, promotional offers, artist holds, and marketing campaigns.
- Execute venue presale communications, including setup, distribution lists, and promotional coordination with Marketing and Event teams.
- Manage ticket printing and distribution for sporting events, concerts, family shows, special events, marketing initiatives, and promotional programs.
- Monitor staffing levels to ensure efficient labor utilization while delivering exceptional guest service during event operations.
- Oversee Box Office operations before, during, and after events, ensuring efficient guest flow and resolution of escalated guest concerns.
- Coordinate maintenance and troubleshooting of ticketing equipment and systems, escalating issues as necessary to minimize operational disruption.
- Maintain accurate event documentation, archival records, and operational files in accordance with company standards.
- Continuously identify opportunities to improve Box Office processes, operational efficiency, and the overall guest experience.
CANDIDATE PROFILE: Who You Are- Bachelor's degree in Business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience.
- Three (3) or more years of progressive Box Office leadership experience in an arena, stadium, theater, performing arts center, or other live entertainment venue.
- Minimum three (3) years of supervisory experience leading full-time and part-time Box Office staff.
- Demonstrated experience using Ticketmaster Host and Archtics ticketing systems required.
- Strong knowledge of ticketing operations, financial reconciliation, event settlements, inventory management, and cash handling procedures.
- Experience collaborating with promoters, touring personnel, sports organizations, and venue leadership in a live event environment.
- Experience working in a union environment preferred.
- Working knowledge of ADA ticketing regulations and industry best practices.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event schedules.
- Demonstrates professionalism, dependability, sound judgment, and the ability to thrive in a fast-paced, high-volume environment.
- Ability to stand, walk, bend, crouch, and remain active for extended periods during events.
- Must be legally authorized to work in the United States.
KEY COMPETENCIES: Skills You Possess- Advanced knowledge of Ticketmaster Host, Archtics, and computerized ticketing operations.
- Strong financial acumen with experience in reporting, reconciliation, settlements, and cash management.
- Exceptional guest service, conflict resolution, and relationship-building skills.
- Proven leadership, coaching, and employee development abilities.
- Excellent organizational skills with the ability to manage multiple events, deadlines, and priorities simultaneously.
- Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.
- Excellent verbal and written communication skills.
- Ability to learn new technology and adapt to evolving ticketing systems and operational processes.
- Ability to work collaboratively across departments while maintaining confidentiality and professionalism.
WORK ENVIRONMENT: Where You Will Be- This position is fully on-site based in Barclays Center, located in the heart of Brooklyn, New York.
- This role requires consistent attendance to support daily operations, foster collaboration, and provide direct support to employees and business partners.
Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description. 
