Position DetailsCAA Club Group (CCG) is seeking an experienced Manager, Application Support & DevOps to lead the production support, operational stability, and continuous improvement of Club Digital Applications, Travel Systems, MuleSoft integrations, and ERS platforms. This role will manage a team of Application Support Analysts and DevOps resources, ensuring high system availability, operational excellence, and exceptional service delivery while partnering with business stakeholders, vendors, and technology teams.
What You Will Do- Lead and develop a team of Application Support Analysts and DevOps resources
- Manage day-to-day support operations, incident management, problem management, and production stability
- Own application availability, service levels, operational KPIs, and major incident response
- Oversee release management, deployment processes, CI/CD pipelines, and environment management
- Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency
- Manage vendor relationships, support contracts, escalations, upgrades, and patches
- Ensure production readiness, disaster recovery planning, and operational compliance with security standards
- Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are- 10+ years of experience in Application Support, IT Operations, or DevOps
- 5+ years of people leadership experience
- Experience supporting customer-facing digital applications and enterprise systems
- Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management
- Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation
- Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations
- Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL)
- Strong vendor management, stakeholder management, and communication skills
Preferred Technologies- Azure, AWS, OpenShift/Kubernetes
- MuleSoft
- Java/J2EE Applications
- Dynatrace, Splunk, Datadog, Grafana
- Git, Jenkins, Azure DevOps, Bitbucket
- PostgreSQL, Oracle, SQL Server
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
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