Bloomberg

Manager - Application Operations Support

Bloomberg • $95K — $115K *
King Of Prussia, PA 19406In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of IT operations or application support experience, including 1-2 years in a supervisory role.
  • Proficient in enterprise application operations, troubleshooting, and lifecycle management.
  • Experience creating Standard Operating Procedures (SOPs) for application parameters.
  • Knowledge of application dependencies and integrations across systems.
  • Familiarity with MS SQL Server, including SSRS and SSIS.
  • Hands-on management of the Microsoft 365 ecosystem and Power Platform.
  • Strong communication skills to bridge technical and non-technical discussions.

Responsibilities

  • Manage daily health, performance, and stability of enterprise applications.
  • Lead and mentor a small application support team while enhancing technical skills.
  • Oversee incident management and lead root-cause analysis for application issues.
  • Develop and maintain SOPs for application health and security compliance.
  • Map integrations and data flows to ensure business process continuity.
  • Administer the Microsoft 365 ecosystem, including Copilot and Power Platform.
  • Drive automation initiatives to reduce manual tasks and improve reliability.

Benefits

  • Competitive medical plans and telemedicine access
  • Paid parental leave
  • Employee assistance and wellness support available 24/7
  • Free international healthcare coverage
  • Hybrid work model and work abroad arrangements
  • Generous PTO with carry-over options and paid holidays
  • Tuition reimbursement and career development opportunities
  • 401(k) with generous company match
  • Emphasis on employee well-being with virtual programs.
Full Job Description
The Application Operations Support Manager is responsible for the day-to-day stability, performance and application life-cycle. This is a hands-on, working-manager role where you will lead a small team of application support specialists while staying close to the technical work yourself including troubleshooting, executing fixes and driving process improvements. You will serve as an escalation point for enterprise application issues and partner closely with leadership to make sure applications the business depends on are reliable, secure and well-documented. This role is well suited to a hands-on, experienced application support professional with a solid technical foundation, a track record of ownership, and the communication skills to work across IT, vendors, and business stakeholders.

Responsibilities
  • Manage the day-to-day availability, performance and stability of business-critical enterprise applications, acting as a primary escalation point when issues arise.
  • Lead and mentor a small team of application support specialists; set priorities, review work and build the team's technical skills over time.
  • Manage incidents, problem, and change processes for supported applications, including root-cause analysis and follow-through on corrective actions.
  • Develop and maintain Standard Operating Procedures (SOPs) covering application health checks, security compliance and critical KPIs.
  • Map application versions, dependencies, integrations, APIs and data flows to protect end-to-end business process continuity and speed up troubleshooting.
  • Manage the Microsoft 365 ecosystem for supported applications, including Copilot and administration of the Power Platform (Power Automate, Power Apps)
  • Coordinate and support enterprise SaaS platforms (e.g., ServiceNow, Workday), including upgrades, patches and issue escalation.
  • Identify and drive automation opportunities that reduce manual effort and improve reliability, measuring and reporting on results.
  • Partner with leadership on application life-cycle planning, and roadmap prioritization.
  • Support and troubleshoot MS SQL Server jobs, SSRS reports and SSIS packages that underpin application data flows.
  • Provide regular reporting on application health, incident trends and KPIs to IT leadership and business stakeholders.
  • Ensure supported applications meet security and regulatory compliance requirements relevant to the industry (e.g., data protection, access controls, audit readiness).
  • Write and maintain PowerShell scripts to automate application monitoring, health checks and routine operational tasks across the environment.
  • Own vulnerability and patch management for supported applications and coordinating remediation timelines, testing and patch cycles.

Requirements
  • 5+ years of experience in IT operations, application support, or software support, including at least 1-2 years in a team lead, or supervisory capacity.
  • Solid working knowledge of enterprise application operations: implementation, troubleshooting, monitoring and life-cycle management.
  • Experience developing SOPs or operational documentation for application health, security and compliance.
  • Experience mapping application dependencies, integrations and data flows across systems.
  • Experience in a time-sensitive, transactional based environment such as health insurance, healthcare or financial services.
  • Working knowledge of MS SQL Server, including scripting, SSRS and SSIS.
  • Hands-on experience managing the Microsoft 365 ecosystem, specifically Copilot and Power Platform deployment, adoption and administration.
  • Strong communication and customer-focus skills, with the ability to translate technical issues for non-technical stakeholders.
  • Proven problem-solving ability and a results-driven approach to operational improvement.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).

Preferred qualifications
  • Experience with Microsoft based Application Lifecycle Management (ALM) practices and tooling.
  • Experience supporting document/image processing automation systems.
  • Experience supporting ServiceNow and/or Workday as a SaaS platform owner or administrator.
  • Experience working within Azure cloud services in a hybrid cloud environment
  • Familiarity with Windows Server and Oracle database environments in addition to SQL Server.
  • Hands-on experience administering Microsoft IIS, including site and application pool configuration, SSL/TLS certificates and troubleshooting.
  • Working proficiency in PowerShell scripting for automation, monitoring and operational troubleshooting.
  • Experience driving or participating in automation initiatives with measurable operational.


What you'll get in return:
  • Competitive base pay + annual bonus
  • Competitive medical plans
  • Telemedicine available
  • Paid parental leave
  • Employee assistance and wellness support 24/7
  • Free international healthcare coverage

Other Great Perks:
  • Hybrid work model
  • Work abroad arrangements available
  • Generous PTO accrual program with carry-over option
  • 9 paid holidays in addition to one floating holiday and one volunteer day
  • Tuition reimbursement
  • Career/Learning and development opportunities
  • 401(k) with generous company match
  • Pet insurance offerings
  • Identify theft and legal coverages available
  • Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)

About Bloomberg

Bloomberg L.P. is a privately held financial, software, data, and media company headquartered in Midtown Manhattan, New York City. It was founded by Michael Bloomberg in 1981, with the help of Thomas Secunda, Duncan MacMillan, Charles Zegar, and a 12% ownership investment by Merrill Lynch. Bloomberg L.P. provides financial software tools and enterprise applications such as analytics and equity trading platform, data services, and news to financial companies and organizations through the Bloomberg Terminal (via its Bloomberg Professional Service), its core revenue-generating product. Bloomberg L.P. also includes a wire service (Bloomberg News), a global television network (Bloomberg Television), digital websites, a radio station (WBBR), subscription-only newsletters, and three magazines: Bloomberg Businessweek, Bloomberg Markets, and Bloomberg Pursuits.
Learn more about Bloomberg
Size
20,000 employees
Industry
Media
Founded
1981
* Ladders Estimates

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