Job Description:We9re actively seeking a talented
Manager of Annuity Inforce to join our
Annuity Operations organization in
Omaha, NE.
As
Manager of Annuity Inforce, you9ll move Pacific Life, and your career, forward by leading the Annuity Inforce Operations department who is responsible for review and processing of a wide spectrum of transactions across the annuity contract life cycle. Through service excellence (quality and efficiency of processing, meeting established service level commitments, and leading positive interactions with customers), these teams play an important role in impacting our clients9 choice to conduct their business through pacific Life. Reporting to the
AVP of Annuity Processing, you will be responsible for ensuring daily work objectives and departmental initiatives are met, overseeing the training, skill development and performance of all department staff, including Supervisors. This role will lead successful outcomes from the team, delivering both a stellar customer and employee experience.
How you9ll help move us forward:- Lead and oversee the Annuity Operations Inforce Processing team, ensuring service delivery and a positive customer experience.
- Manage team performance, staffing, coaching, and employee development.
- Ensure processing quality, regulatory compliance, and effective operational controls.
- Drive continuous improvement, efficiency, and operational readiness.
- Partner across the organization to resolve escalations and improve the customer and advisor experience.
- Manage Vendor relationships effectively to ensure an effective partnership.
The experience you bring:
- Customer-focused mindset and demonstrated experience guiding successful customer service experience
- Demonstrated drive and ability to motivate, develop, and direct multiple levels of employees (entry level to tenured) to meet core departmental objectives around accuracy, speed, service quality, professionalism, and skill building.
- Demonstrates strong knowledge of annuity insurance products and systems utilized to support those products. Experience with risk management oversight, and state and federal annuity regulations as they pertain to annuity administration is highly desirable.
- Ability to maintain strong organizational skills in a high-volume, fast paced environment under tight deadlines.
- Strong critical thinking and judgement skills are critical to position, along with comfort using call-center related data to inform decisions.
- Strong ability to plan, lead and implement successful project outcomes within a team.
- Excellent communication skills and ability to deal successfully with a variety of internal and external customers.
What makes you stand out:
- Direct experience with annuity operations, including contract servicing, customer service, producer support, or related operational functions.
- Experience with sourcing vendors and ensuring a continuous partnership as an extension of Pacific Life.
- Experience with quality management, workflow, call-recording, speech-analytics, case-management, sampling, or related technology.
- Experience supporting significant process improvement, operating-model transformation, technology implementation, automation, or artificial intelligence initiatives.
- Lean, Six Sigma, Quality Management, audit, risk, compliance, change-management, data-analysis, or project-management certification.
Base Pay Range:The base pay range noted represents the company9s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$98,010.00 - $119,790.00
Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we9re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we9ve got you covered.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
