American Airlines

Manager, Airport Customer Care - LAX

American Airlines • $98K — $134K *
Los Angeles, CA 90011In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Management or relevant field or equivalent experience/training
  • 3 years' work experience in Airline Customer Service supervisory
  • Knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Strong leadership and organizational skills
  • Ability to multi-task and manage large groups of employees

Responsibilities

  • Oversee day-to-day customer service operations at the ticket counter and gate
  • Ensure efficient resource utilization to meet operational performance targets
  • Enforce company safety and security procedures
  • Review staffing needs and bid schedules
  • Communicate procedural changes to managers and employees
  • Monitor trends to achieve on-time performance
  • Mentor and develop customer service staff
  • Identify areas for improvement and implement processes
  • Enhance vendor relations and ensure compliance with contracts
  • Develop and monitor an annual budget
  • Assist in hiring Customer Service Managers and Supervisors

Benefits

  • Travel perks for you, family, and friends to explore 365 destinations
  • Health benefits available on day one including vision, dental, and virtual doctor visits
  • Wellness programs for personal development and health
  • 401(k) program available upon hire with employer contributions after one year
  • Additional perks like employee assistance, pet insurance, and discounts on travel services
Full Job Description
9/18/26

Location: Los Angeles Apt, Terminal 4 (LAX-TRM4)
Cities: Los Angeles - CA
Requisition ID: 88315
This job will be posted until 9/25/2026. If interested, please apply prior to this date.

Job Description

What you'll do

  • Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
  • Ensures efficient use of resources to achieve operational performance targets
  • Enforces all company and departmental procedures including safety and security
  • Reviews staffing requirements and bid schedules for all employees
  • Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
  • Monitors and analyzes trends to achieve on time performance
  • Mentors and develops employees
  • Identifies areas which require improvement
  • Develops and implements processes to achieve improved efficiency and productivity
  • Enhances vendor relations and ensures contractual obligations are performed
  • Ensures all internal audit requirements are in compliance
  • Develops an annual expense plan and monitors the budget
  • Assists with interviews and selection of CSMs/Customer Service Supervisors
  • Ability to work rotating shifts including nights, weekends and holidays
  • Complete other duties as required


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's Degree in Business Management or relevant field or equivalent experience/training
  • 3 years' work experience in Airline Customer Service supervisory


Preferred Qualifications- Education & Prior Job Experience
  • N/A


Skills, Licenses & Certifications
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Excellent analytical skills and proficient use of PC related software
  • Strong leadership and organizational skills
  • Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
  • Ability to effectively delegate work assignments and manage large groups of employees
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Applicable valid driver's license as required by local authorities, if applicable


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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