Manager, AIforce Strategy & Innovation

As the Manager, AIforce Strategy & Innovation, you will serve as the engine of the AIforce Strategy & Innovation function. This role uniquely bridges technical architecture/governance and program execution/business value delivery across all four layers of the AIforce architecture: Data 360, Customer 360, Agentforce, and the AIforce Live Interface. You will own internal AIforce implementations end-to-end—designing and pressure-testing headless/API-first architecture, establishing robust governance and semantic standards, leading cross-functional execution, quantifying business ROI, and converting operational wins into executive and customer-facing proof points. What You'll Actually Be Doing • Internal Implementations: Design, validate, and execute internal AIforce capabilities across Slack, Customer 360, Agentforce, and Data 360 within real orgs against live business data. • Semantic Disambiguation & Layer Design: Define semantic layer standards, disambiguation rules, and decision mechanisms for emerging platform features. • Pre-GA Testing & Product Validation: Lead pre-GA business readiness testing, pressure-test architecture limits, and surface technical friction with specificity engineering can act on. • End-to-End Program Ownership: Lead complex AIforce initiatives from problem definition through validation, operational readiness, and platform-scale rollout. • Cross-Functional Orchestration: Coordinate across Product, Digital Enterprise Transformation (DET), Architecture, Business Operations, and GTM teams to resolve system dependencies, governance gaps, and blockers. • Product Gap Management: Diagnose P2C and GTM process friction and translate issues into a leadership-visible product gap backlog tied to specific business use cases. • Structured Alignment: Define program workstreams, clear milestones, decision points, and cross-team accountability mechanisms across multi-organizational initiatives. • KPI & Value Benchmarking: Connect technical validation to business metrics by defining and tracking ROI indicators (e.g., deal velocity, pipeline impact, hours saved, adoption metrics). • Proof Point Packaging: Package internal implementation wins into customer-ready case studies, executive readouts, and field enablement materials. • Strategic Narrative Delivery: Feed content and narrative inputs into executive briefings, Dreamforce keynotes/breakouts, Executive Briefing/Customer SIC sessions, and analyst engagements. • Repeatable Pattern Design: Convert internal implementation lessons into repeatable architectural and GTM patterns that guide future platform roadmaps. • Proactive Innovation: Anticipate emerging platform and business needs, translating them into actionable programs before they become execution gaps or escalations. • 5-Step Delivery Arc: Continually run the function's core operating cycle: Inspire & Discover, Co-ideate & Architect, Pressure-test & Validate, Route & Escalate, and Publish & Present. You're Our Person If... • 6-8 years of experience in program management, technical strategy, or a related field • Architecture & Technical Depth: Proven experience with API-first architectures, and solid systems thinking • Program & Cross-Functional Leadership: Demonstrated ability to lead complex, cross-functional programs across engineering, product management, and business operations teams. • Business Acumen & Value Modeling: Experience with financial/ROI modeling, business case development, process optimization, and tracking commercial metrics (deal velocity, productivity gains). • Strategic Communication & Storytelling: Strong executive presence with the ability to translate complex technical architectures into compelling executive readouts and customer-facing narratives. • P2C / GTM Process Depth: Strong familiarity with Process-to-Cash (P2C), Go-To-Market (GTM) operations, and enterprise sales workflows. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.