Req Id: 432937
SummaryThe Manager, Ad Operations Business Services is responsible for supporting and optimizing core advertising business operations, including master data management, revenue assurance, business application support, and process improvement initiatives. This role partners closely with Sales, Operations, Revenue Management, and Technology teams to ensure operational efficiency, data integrity, and the successful delivery of strategic initiatives across the advertising business.
Key Responsibilities- Oversee client profile and product master data, ensuring quality and efficiency through accuracy, compliance, and operational integrity with business standards
- Drive discrepancy resolution management and revenue assurance activities, analyzing and identifying trends, and championing billing issue remediation
- Provide business and operational support for IBMS and other advertising applications, including user creation, resolution assistance, testing, documentation / reference materials, and process improvements
- Coordinate training, onboarding, and knowledge sharing initiatives to support the Sales Enablement team and promote operational excellence
- Manage key cross-functional processes, collaborating with business stakeholders and the Ad Operations Centre of Excellence to stimulate continued improvements and automation opportunities
- Build strong relationships across Sales, Traffic, Revenue Management, Technology Services, and Operations to advance and support business objectives and strategic initiatives
Critical Qualifications- Bilingual, highly proficient in both verbal and written English and French
- Bachelor's degree in business administration, information systems, or related field, and / or 3-5+ years experience in advertising operations, sales operations, revenue operations, business operations, or a related media environment
- Experience managing master data, with a strong focus on data controls, accuracy, and quality assurance
- Demonstrated experience in supporting business applications and operational systems, preferably advertising, media, or order management platforms
- Experience coordinating system implementations, process improvement initiatives, and user acceptance testing (UAT)
- Strong analytical and problem-solving skills with the ability to identify trends, access root causes, and implement sustainable solutions
- Familiarity with continuous improvement methodologies, workflow optimization, and automation initiatives is considered an asset
- Excellent communication and relationship building skills, with the ability to collaborate across other business functions
- Proven ability to manage multiple priorities, work independently, and deliver results in a fast-paced environment
Adequate knowledge of French is required for positions in Quebec.
Additional Information:Position Type: Management
Job Status: Temporary - Full time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 11/17/2026
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Created: Canada, QC, Montreal
