Manager, Accounts Payable (UCAN)

Global Accounts Payable (AP) at Netflix sits within Finance Procurement Operations, alongside Business Partner (Procurement), Supplier Management Operations, Supplier Diversity, and Strategic Operations. AP processes ~ 300K invoices and disburses ~27B annually. We are seeking a Manager of Accounts Payable to lead our Americas AP team. This team is responsible for invoice processing and resolution, payments, and AP process improvement and strategy. The Americas AP organization is distributed across multiple regions (UCAN and LATAM), and you will oversee the end-to-end operations for these teams. In this role, you will also partner closely with AP leaders in other regions to design and implement a global, cross-regional coverage and business continuity model that optimally utilizes our global resources. You will help shape the strategic direction of the AP organization and manage relationships with key internal and external stakeholders.

Your focus will be on scaling the team and its workflows to: 1) Ensure compliance and excellent customer service; 2) Reduce fraud and operational risk; 3) Drive process efficiency and standardization

— all while maintaining accuracy and safeguarding the company’s resources.

This position is based in our Los Gatos office and reports to the Sr. Manager of Accounts Payable.

Responsibilities:

• Provide strategic leadership and oversight of the Americas Accounts Payable function, including invoice processing, invoice resolution/dispute management, and payments across UCAN and LATAM entities in ~ 8 countries.

• Serve as Global Process Owner for Payments, defining and maintaining global payment best practices, standards, and controls in close partnership with regional AP leaders, Treasury, FinTech and Internal Audit.

• Lead, mentor, and develop the Americas AP team (located in Los Gatos, Los Angeles and So Paulo), including a Resolution Team Manager and experienced AP professionals responsible for invoice support, resolution, payments, and tax (i.e. 1099) compliance.

• Own people management activities for the Americas AP team, including hiring, onboarding, goal setting, performance management & career development and business continuity planning

• Safeguard company assets, prevent fraud, and ensure compliance with financial regulations and policies (e.g. SOX requirements, GAAP, etc.,)

• Identify, drive, and implement opportunities for process improvements and automation. Build scalable workflows that can be applied across an expanding geographic footprint

• Drive adoption of technology advancements that will help scale and transform the AP org

• Partner closely with the regional AP leaders as well as with leaders across FPO (Procurement Business Partners, Supplier Management, and Supplier Diversity) to ensure alignment and direction toward the overall vision/strategy

• Foster a positive and inclusive team environment that encourages collaboration, accountability, and continuous learning and growth

• Collaborate with key cross-functional stakeholders in Engineering, Accounting, Finance, Tax and Treasury departments

• Collaborate and support Sr. Manager on key initiatives, including development and maintenance of AP controls and standardization/best practices over the payables process:

  • Monthly AP close oversight

  • Process flow and internal control documentation

  • Regulatory reporting, such as 1099s

  • Collaboration with internal and external auditors

  • Business continuity planning

  • Review and approval of all regular and out of cycle payment runs

• Develop, implement and monitor performance metrics and service level agreements

• Collaborate and contribute toward successful operational design and execution of our Center of Excellence (COE) strategy

Skills & Experience:

• Strong leadership skills and decision-making ability

• Effective communication and interpersonal skills for successful collaboration and relationship-building

• Experience presenting to different levels of audience and ability to adjust the content and context accordingly

• Enthusiasm for collaboration and a willingness to work across departments and companies to establish effective working relationships

• Ability to utilize metrics to measure and improve performance

• Experience in working with distributed teams

• Experience in guiding analysts in key focus areas to become informed via data on key focus areas, success metrics and opportunities

• Understanding of SOX compliance rules and guidelines, GAAP, and the P2P process

• Experience with implementing process improvements and leveraging technology to streamline AP operations

• Proven track record of successfully managing large AP teams and complex payment processes

• Ability to prioritize and manage multiple competing tasks and demands in a fast-paced and dynamic environment.

• Curiosity and passion for learning, taking calculated risks and pivoting when appropriate

• Proficient in Excel, PowerPoint; Knowledge of cloud-related ERPs systems a plus (Workday experience a plus)

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.