Salary: 105,000-120,000
Other Forms of Compensation:Job SummaryReporting to the Director of Culinary & Hospitality, the Hospitality Operations Manager plays a critical leadership role in delivering exceptional guest experiences and operational excellence across the NBCUniversal dining program. This position partners closely with culinary leadership to ensure seamless front-of-house execution while supporting the continued evolution of innovative dining experiences that reflect Bon Appétit's commitment to culinary excellence, hospitality, and sustainability.
The Hospitality Operations Manager provides day-to-day oversight of front-of-house operations across multiple dining venues, supports financial performance and client reporting, champions workplace safety initiatives, and oversees a unionized hourly workforce. The ideal candidate is a visible, hands-on leader with a passion for hospitality, strong operational discipline, and a proven ability to lead teams in a fast-paced food service environment.
Key Responsibilities
- Provide daily leadership and oversight of front-of-house operations across multiple dining venues, ensuring exceptional guest service and operational consistency.
- Partner closely with the Director of Culinary & Hospitality to execute and continuously enhance the overall dining program, guest experience, and service standards.
- Lead and develop approximately 40 union hourly team members, fostering a culture of accountability, engagement, teamwork, and hospitality.
- Drive operational excellence through effective labor management, scheduling, training, coaching, and performance management.
- Assist with the analysis of financial performance, preparation of business reviews, budget tracking, forecasting, and client-facing reporting.
- Monitor labor, operating expenses, and controllable costs while identifying opportunities to improve efficiency and overall business performance.
- Serve as a key operational liaison with NBCUniversal stakeholders, addressing concerns, providing updates, and ensuring a high level of client satisfaction.
- Support catering and special event execution, ensuring flawless service delivery for meetings, executive functions, premieres, and campus events.
- Partner with Human Resources to address employee relations matters, corrective actions, investigations, attendance concerns, and other workforce-related issues.
- Support and promote a strong culture of safety by reinforcing company policies, conducting operational audits, ensuring regulatory compliance, and participating in safety initiatives.
- Ensure compliance with all food safety, sanitation, health, labor, and company operating standards.
- Collaborate with culinary, hospitality, and support service teams to identify and implement process improvements that enhance service, efficiency, and guest satisfaction.
- Maintain a visible presence throughout the operation, coaching team members and ensuring consistent execution of hospitality standards.
- Assist with onboarding, training, and professional development initiatives to build a highly engaged and service-focused workforce.
- Support account leadership with special projects, new initiatives, operational rollouts, and strategic priorities as assigned.
Qualifications- Bachelor's degree in Hospitality Management, Business Administration, Food Service Management, or a related field preferred.
- 5+ years of progressive leadership experience in hospitality, corporate dining, food service, restaurants, hotels, or multi-unit operations.
- Experience managing high-volume food service operations with multiple service venues.
- Proven success leading large hourly teams in a unionized environment preferred.
- Strong understanding of front-of-house operations, hospitality standards, and guest experience management.
- Experience supporting financial reporting, budgeting, forecasting, labor management, and cost controls.
- Demonstrated ability to build strong client relationships and effectively communicate with senior stakeholders.
- Knowledge of employee relations practices and experience partnering with Human Resources on workplace issues.
- Strong commitment to workplace safety, regulatory compliance, and risk mitigation.
- Excellent organizational, communication, and problem-solving skills.
- Ability to adapt and thrive in a fast-paced, evolving environment.
- ServSafe Certification preferred.
Apply to Bon Appetit today!Bon Appetit is a member of Compass Group USA.
Associates at Bon Appetit are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
Req ID: 1581821
Bon Appetit
BRYAN GONI
