Intuit Inc

Manager 2, Data Science - Intuit Customer Success

Intuit Inc • $189K — $256K *
San Diego, CA 92154In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of analytics and data science experience, focusing on product and customer/expert experience analytics.
  • Demonstrated leadership experience managing teams of analysts or scientists.
  • Strong capability in identifying strategic opportunities and solving complex business problems.
  • Hands-on experience in advanced statistical analysis and controlled experimentation techniques, including A/B testing.
  • Familiarity with causal inference methods to address critical business queries.
  • Expertise in designing quality metrics and connecting them to key business performance metrics.
  • Proficiency in SQL and Python, along with experience in AI/ML applications.

Responsibilities

  • Develop the measurement strategy for expert service pillars across multiple domains.
  • Enhance causal inference capability to link expert behavior with key outcomes.
  • Contribute to a causal-graph decision engine linking behavior, quality, and operations.
  • Establish a framework for evaluating training and learning platform effectiveness.
  • Collaborate with cross-functional teams to define strategy and reporting frameworks.
  • Lead a team of analysts and data scientists, fostering advanced technical and strategic skills.
  • Translate analytical strategies into actionable projects and metrics frameworks.

Benefits

  • Diverse benefits package supporting health and wellness.
  • Opportunities for cash bonuses and equity rewards.
  • Commitment to fair pay with regular comparisons across demographics.
  • Professional development and learning opportunities within the organization.
Full Job Description
The Intuit Customer Success (ICS) Data Science & Analytics team is seeking an exceptional Manager 2, Data Science to lead measurement of expert-driven service excellence across our CG expert workforce. You will lead a team of data scientists covering five interlocking areas: expert-driven conversion initiatives, VEP operational capabilities (work item management, scheduling, and appointments), training efficacy and expert upskilling strategy, expert quality and service-guidance adherence, and labor optimization across our Team of Experts.

Collaborating closely with VEP (Virtual Expert Platform), Expert Network, and Service Design leaders, you will build the measurement backbone needed to see and optimize service excellence end-to-end (E2E) at scale for CG - with a particular focus on conversion and customer-serving time outcomes. Your contributions will be instrumental in shaping the future of customer success at Intuit as we build a service platform to empower our customers beyond core product use. This is your opportunity to join this exciting and transformational journey.

Responsibilities
  • Own the measurement strategy across CG's expert service pillars - expert experiences conversion initiatives, VEP operational capabilities, training and upskilling, expert quality and service-guidance adherence, and labor optimization - in close partnership with VEP, Expert Network, and Service Design leaders.
  • Advance causal inference and experimentation as a shared capability, establishing the causal relationship between service guidance, expert behavior, and outcomes like conversion and customer-serving time.
  • Contribute to a cross-signal, causal-graph decision engine that connects expert behavior, quality, and operational signals to size the impact of levers and inform roadmap and investment decisions.
  • Build and govern the training and learning platform efficacy framework, connecting L&D investment to expert quality and business outcomes.
  • Partner with cross-functional business leaders (e.g., VEP, Expert Network, Service Design, Service Delivery, Operations, Learning & Development, Expert Engagement) to shape strategy, investment priorities, and reporting cadence (e.g., WBR, Redzone).
  • Lead and develop a world-class team of analysts and data scientists, coaching technical and strategic skill sets, especially in advanced analytics, applied data science, and modeling.
  • Translate business and analytics strategies into multiple short-term and long-term projects, and manage end-to-end execution, including the creation of a metric framework for expert experiences and developing learning plans that connect training and service investments to expert experience metrics.
  • Activate analytics insights that lead to decisions or better hypotheses, and evangelize innovative analytics ideas that enable new opportunities.
  • Drive analytics rigor by inspecting and improving experimentation methodologies and techniques, and creating a learning culture.
  • Drive the data roadmap from data quality to data visualization, and construct data models that enable E2E service excellence measurement.
  • Role-model 'win-together' while challenging the status quo and driving change across teams, regardless of organizational structure.


Qualifications
  • 7+ years of diverse analytics and data science experience, including product analytics and customer/expert experience analytics.
  • Proven experience leading a team of analysts and/or scientists.
  • Strong passion for uncovering strategic opportunities and solving business problems.
  • Prior hands-on experience with advanced statistical analysis, controlled experimentation (including A/B testing of hierarchical mixed effects), and applied data science.
  • Prior hands-on experience with Causal Inference methods (Propensity Score, DiD, Synthetic Control, etc.) and knowing when to use them to answer key business questions.
  • Experience designing quality and experience metrics (e.g., NPS-style scores, quality scorecards) and connecting them to business KPIs such as conversion and service time.
  • Proficient with SQL and Python.
  • Experience applying AI/ML and GenAI tools to accelerate analysis and workflows.
  • Experience with data gap assessments, requirements gathering, and infrastructure implementation.
  • Outstanding communication skills with both technical and non-technical colleagues.
  • Education: Bachelor's or Master's Degree in a quantitative field (e.g., Statistics, Computer Science, Engineering, Economics, Operations Research, etc.)


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $189,000 - $256,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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