Ability to obtain and maintain a DHS Tier 5 clearance
4+ years of experience supporting the federal government as a consultant or contractor
Bachelor's degree in Business Administration, Management, Analytics, or related field
Demonstrated ability to translate complex business requirements into clear documentation
Experience using Microsoft tools including Excel, PowerPoint, SharePoint, and Visio
Familiarity with agile development and requirements analysis
Experience with Atlassian products including JIRA and Confluence
Responsibilities
Provide daily Tier 1 operational support for the VerITAS system
Troubleshoot system access issues and escalate to Tier 2 support as needed
Create and delete user accounts for VerITAS and maintain documentation
Establish business rules for system updates and new feature requests
Analyze stakeholder needs and translate them into clear requirements
Draft documentation and prepare user-friendly manuals for operations
Prepare and present performance reports to management and stakeholders
Assist in establishing a governance and quality control process for system requirements
Benefits
401(k)
401(k) contribution
Dental insurance
Medical insurance
Life & Disability insurance
Flexible spending account
Flexible schedule
Professional development
Work-life balance
Full Job Description
Pay: $100,000.00 - $120,000.00 per year
Job description: Management Analyst Constellation is seeking a Management Analyst to provide business and analytical support to the case management program office. The Analyst will support the redesign and implementation of planned changes to the system by facilitating working sessions between Government PM, system developers, OIT, and field users as required to elicit user feedback and system requirements to meet organizational and user needs. The contractor will document discussions and translate concepts into written requirements, flow charts, and visuals and develop project plans, milestones, and timelines. The contractor will track progress against schedule and work with all stakeholders to communicate changes and prioritize work as needed. Key Responsibilities:
Provide daily primary Tier 1 Level Operational Support for the OPR Misconduct Case Management System (known as VerITAS)
Tier 1 support includes troubleshooting of system access, elevating issues to the Tier 2 level support provided by a non-federal IT system developer company as required.
Create and Delete accounts for users of VerITAS as required and maintain the required documentation of all users for system access
Establish business rules and procedures for creating, updating, and publishing new features, capabilities and fixes within VerITAS, and establishing procedures for requesting development for new system requirements.
Provide experience to analyze, design, and translate stakeholder needs into clear, understandable requirements and work with cross-functional teams to gather information and address challenges.
Analyze data and trends to support management decision making and identify regulatory and policy directives to ensure program and policy alignment, including drafting documentation and materials in support for program activities. Prepare user friendly operations and procedures manuals.
Prepare and present reports on progress, performance, and outcomes to Program Management, senior leadership, and other stakeholders. Use performance data to inform strategic adjustments and continuous improvement efforts.
Assist with establishing a system governance and quality control process that is clear, understood, and repeatable to solicit, vet, and prioritize system needs and requirements in a controlled and transparent manner.
Collaborate with the business owner(s), contract developers and other CBP personnel as needed to collect system requirements, enhancement, maintenance information and system issues.
The ideal candidate must have the following experience, background, and credentials:
Ability to obtain and maintain a DHS Tier 5 clearance
4+ years of experience supporting the federal government as a consultant or contractor
Bachelor's degree in Business Administration, Management, Analytics, or related field.
Demonstrated ability to translate and articulate complex business requirements into effective and easy to understand documentation and direction.
Experience using Microsoft tools and applications, including Excel, PowerPoint, SharePoint, and Visio.
Experience with agile development and requirements development and analysis
Familiarity with investigative case management processes, procedures and systems, or comparable workflow-based enterprise systems.
Experience using Atlassian products including JIRA and Confluence.
