Job SummaryWe are seeking a Systems Engineer to join our Managed Service Provider (MSP) team. This role supports the implementation, administration, and troubleshooting of Windows Server environments, Microsoft infrastructure services, and business-critical applications across multiple customer environments.
The ideal candidate brings solid on-premises Microsoft experience, practical troubleshooting and documentation skills, and the ability to work effectively with customers and senior technical team members across cloud and hybrid environments.
Role Description- Implement, administer, and support Windows Server environments across multiple MSP customers using established standards and procedures.
- Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features.
- Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and associated synchronization technologies.
- Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies.
- Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives.
- Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate.
- Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices to maintain secure and supportable environments.
- Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies under established designs.
- Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks.
- Create and maintain build documents, support procedures, configuration records, and knowledge articles, and contribute to solution documentation.
- Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations.
- Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents.
- Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration.
Behaviors and Competencies- Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
- Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
- Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
- Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
- Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
- Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
- Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
- Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
- Self-Development: Can actively seek feedback and use it constructively for personal growth.
Skill Level Requirements- 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment.
- Working knowledge of current and commonly deployed Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting.
- Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.
- Experience supporting Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies.
- Experience supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation.
- Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.
- Working PowerShell skills for administration, data collection, and repeatable operational tasks.
- Familiarity with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics.
- Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications.
Networking & Hybrid Environments- Understanding of TCP/IP, routing, switching, VLANs, firewalls, load balancers, name resolution, certificates, and network troubleshooting as they relate to Microsoft systems and applications.
- Familiarity with Microsoft Entra ID, Azure integration, and hybrid management concepts, along with practical experience supporting on-premises environments.
Technical & Professional Skills- Ability to follow established designs and implementation plans, contribute to migration and testing activities, and produce clear operational documentation.
- Strong analytical, troubleshooting, documentation, communication, and customer service skills.
- Ability to effectively participate in technical discussions, manage assigned priorities, and escalate issues appropriately.
- Practical implementation skills and sound technical judgment.
- Strong operational discipline and attention to detail.
- Ability to take ownership of assigned work and prioritize responsibilities effectively.
- Strong cross-functional collaboration and knowledge-sharing skills.
Other Requirements- Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience.
- Ability to work effectively with customer stakeholders and senior technical resources.
- Ability to support multiple customer environments within an MSP setting.
- Ability to collaborate across networking, security, cloud, database, and application teams.
- Ability to participate in an on-call rotation and support critical incidents, problem management, and service restoration.
- Strong customer focus and clear technical communication.
Preferred Requirements- Relevant Microsoft certifications in Windows Server, hybrid administration, identity, security, or Azure, or comparable demonstrated expertise.
- Experience with Microsoft System Center, Windows Admin Center, endpoint or server management platforms, monitoring tools, and configuration-management technologies.
- Experience with Microsoft Exchange Server, Active Directory Federation Services, public key infrastructure, SQL Server administration, or other specialized Microsoft server products.
- Experience working in regulated environments and implementing controls aligned with frameworks such as PCI DSS, HIPAA, CIS, or NIST.
- ITIL Foundation certification or practical experience with incident, problem, change, and configuration management processes.
The base salary range for this position is $70,000 - $110,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $85,000 - $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
