Valid driver's license in good standing; must meet DOT standards.
Ability to obtain necessary state licenses for security services installation.
Experience with fiber repair and troubleshooting is essential.
In-depth knowledge of FTTH & RFOG architecture required.
Familiarity with testing equipment like signal level meters and ohm meters.
BDS & BTS certification preferred.
Responsibilities
Troubleshoot and repair transport and distribution networks from the headend to customer devices.
Maintain network integrity through preventive maintenance.
Conduct FCC-required network tests.
Perform duties of Maintenance Tech I and II as needed.
Build and repair FTTH & RFOG networks.
Resolve installation issues from customer devices to tap.
Coordinate training initiatives for team members.
Benefits
Opportunities for professional growth and skill development.
Supportive team environment with mentoring.
Access to training materials and best practices for operational consistency.
Full Job Description
Job Summary
Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs
Responsibilities
Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
Maintains a unity gain network
Fulfills FCC-required network tests
Performs all duties of Maintenance Tech I and II as necessary
Troubleshoots and repairs the distribution network from headend to customer's electronic devices
Maintains network integrity through preventive maintenance
Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
Other tasks may be assigned, as needed to support the infrastructure and team
Qualifications
Internal applicants must complete their Career Progression program to be deemed eligible.
High school diploma or equivalent
Must possess and maintain a valid driver's license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements
Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
BDS & BTS certification preferred
Fiber repair and troubleshooting experience
In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
Experience working with ISP or "Hot Hands" for ISP
Experience and/or knowledge of OSP Construction tasks
An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $63,581.00 - $104,455.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
