Associate's Degree preferred; minimum of six years related technical experience
Certification in job competencies BBT IV or equivalent required
Supervisory experience preferred
Extensive knowledge of PC software applications including DOS and Windows
Preferred knowledge of Local number portability and Optimum telephone transport system
Strong analytical and problem-solving skills
Strong communication skills, both oral and written
Ability to work in a fast-paced, changing environment
Valid driver's license in good standing required
Ability to meet DOT driver qualification standards
Responsibilities
Ensure plant performance aligns with specifications and customer experience
Motivate and engage team by translating organizational goals into individual objectives
Monitor team priorities and progress using metrics for accountability
Deliver ongoing feedback and coaching to support employee development
Shape roles and assignments to build employee capabilities
Manage professional conduct and adherence to company values
Champion safety practices and promote a proactive safety agenda
Benefits
Comprehensive training and development programs
Opportunities for professional growth and advancement
Supportive work environment focused on employee well-being
Flexible scheduling options including weekends and evenings
Commitment to safety and employee health
Full Job Description
Job Summary
The Maintenance Supervisor will ensure that plant performance is maintained in concert with specifications defined by Platform of Choice. The Supervisor will ensure that plant reliability is at an acceptable level resulting in a satisfactory customer experience. The Supervisor will ensure that staff is trained to appropriately support both the specifications and customer experience.
Responsibilities
Possess knowledge and understanding of the key drivers and goals of the business, including financial and operational business metrics. Understand how your actions and decisions impact the organization. Make sound decisions that continuously align with our goals and daily activities
Motivate and engage team, providing clear direction that demonstrates accountability, ownership, and an understanding of how the team's work and each individual can contribute to Optimum's success by translating organizational goals into team and individual goals. Ensure all employees demonstrate identified behaviors, that actions and decisions are made through the lens of the customer, and goals align with those outlined by the business. Measured via goals and metrics in the performance management program
Monitor priorities and progress of team using departmental and individual metrics. Drive accountability for actions, commitments, and customer focus. Measured via monthly scorecard, annually in the performance management system, and employee actions taken
Deliver ongoing feedback, coaching, development plans and training to reinforce appropriate behaviors, teach employees new skills, motivate employee to pursue higher levels of performance, mentor employees, and correct performance deficiencies, in a supportive environment of continuous development and professional growth. Measured via documentation of coaching session, development plans, training, and corrective action as appropriate. Take action as appropriate with top and bottom performers
Shape roles and assignments in ways that build employees' capabilities and leverages talent. Define clear business and behavioral goals, expectations, measurements, and development actions. Measured via performance management and learning management
Manage professional conduct holding team, peers, and yourself accountable for adherence to values, polices, and performance standards
Demonstrate a relentless focus on the safety and well-being of our employees. Role model safe work practices and personally champion a proactive, behavior-based safety agenda that links safety consciousness into all daily activities
Qualifications
Associate's Degree preferred; minimum of six years related technical experience
Must be certified in the job competencies BBT IV or equivalent and be able to perform, explain and demonstrate all related tasks
Supervisory experience preferred
Extensive knowledge of PC software applications including DOS, Windows, Network and Internet communications
Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems
Knowledge of effective field installation & repair techniques and procedures and the demonstrated capacity to interpret coax and fiber design principles. Complete understanding of the HFC network systems including troubleshooting, repair and maintenance
Strong analytical and problem-solving skills necessary to generate effective installation, service, and maintenance tactics
Strong communication skills (oral and written)
Ability to work as a productive member of a team and work effectively in a fast-paced, changing entrepreneurial work environment
Working knowledge and understanding of laws, rules, codes and regulations applicable to the work to be performed
Ability to work a flexible schedule including weekends, nights, and evenings. Must be able to accept assignments based on the needs of the business
Ability to report to work and/or be available to contact in emergency situations, as business need dictates
Ability to work standby, as required
Ability to work well under pressure while performing multiple tasks
Must possess and maintain a valid driver's license in good standing within the state of current residence
Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $77,112.00 - $126,684.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
