Job Requirements Senior IT Support AnalystLocation: PCS CA, Toronto
Years of Experience: 10-15 Years
Job Summary: We are seeking a motivated Senior IT Support Analyst to join our production support team. This role is critical in handling basic issue triage, monitoring, and first-level resolution of Java/.NET-based applications. The IT Support Analyst will serve as the frontline safeguard for our IT ecosystem, ensuring maximum system availability and operational continuity.
Responsibilities:- Monitor critical enterprise applications developed in Java, .NET, C#, and Mainframe environments to maintain optimal uptime and operational stability.
- Oversee and manage enterprise batch job scheduling across systems using tools such as Autosys and ESP to ensure timely data processing and execution.
- Leverage enterprise monitoring platforms including AppDynamics, Splunk, and Power Automate to track overall system health, diagnose anomalous patterns, and analyze log files.
- Perform first-level troubleshooting for basic errors, execute quick-turnaround incident resolution, and document end-to-end details within the ticketing system.
- Manage incident escalation pathways by routing complex, high-priority issues to L2 support, lead developers, and infrastructure specialists.
- Maintain, update, and refine technical runbooks, standard operating procedures, and operational knowledge bases for shift readiness.
Mandatory Skills:- Application Health Monitoring (AppDynamics / Splunk) - Advanced
- Enterprise Batch Job Scheduling (Autosys / ESP) - Advanced
- Application Support (Java / J2EE) - Advanced / Expert
- Application Support (.NET / C#) - Advanced / Expert
- Mainframe Operational Batch Support - Advanced
- Enterprise Incident Management & SLA Tracking - Advanced / Expert
Preferred Skills:- Python Scripting
- Power BI Data Visualization
- DevOps Concepts & Pipelines
- Process Automation (Power Automate)
- Technical Runbook & Operational Documentation
- Cross-Functional Escalation & Coordination
Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
Work Experience 15-30Years
