Apple

Machine Learning Scientist - AppleCare WW Demand Planning

Apple$130K — $180K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's or PhD in Computer Science, Machine Learning, Statistics, Operations Research, or a related quantitative field OR Bachelor's degree with extensive experience.
  • 3+ years of experience in deploying Machine Learning models (or 6+ years with Bachelor's).
  • Practical experience in creating and deploying models, especially in Time Series forecasting, Anomaly Detection, or Optimization.
  • Expert proficiency in Python and strong software design principles knowledge.
  • Expert-level SQL skills and experience with distributed data processing frameworks.

Responsibilities

  • Operationalize and scale forecasting models to enhance service continuity.
  • Collaborate with a diverse team to convert complex analyses into robust production systems.
  • Enable faster deployment of models impacting resource availability for customers.
  • Build and enhance the infrastructure supporting AppleCare operations.
  • Translate technical insights into actionable strategies for stakeholders.

Benefits

  • Join a leading tech company known for its innovation and customer service excellence.
  • Work with a diverse team of experts in data science and planning.
  • Opportunity to influence millions of global customers through impactful models.
  • Engage in continuous learning and up-skilling through mentorship opportunities.
Full Job Description
At Apple, the customer experience doesn't end with a purchase; that is just the beginning. The Worldwide Demand Planning team ensures service continuity across every channel. We forecast the inventory needed to support customers everywhere-whether they visit an Apple Store, mail in a device, or seek help through our external Carrier and Insurance partners. Our scope spans across whole unit devices, repairable parts such as battery or display, packaging, and tools required for repair. We ensure the right forecast for parts is in place at our warehouses, Retail stores, and thousands of Service Providers worldwide.

Description

We are expanding our technical capabilities and seeking a Machine Learning Scientist to help us operationalize and scale our forecasting models. You will join a diverse team of data scientists and planners, bringing the specific engineering rigor needed to turn complex analyses into robust, self-improving production systems. Your work will enable the team to move faster and deploy models that directly impact resource availability for millions of customers. Join us to build the infrastructure that powers the heartbeat of AppleCare.

Minimum Qualifications

Master's or PhD in Computer Science, Machine Learning, Statistics, Operations Research, or a related quantitative field with 3+ years of industry experience in deploying Machine Learning models OR Bachelor's degree in a quantitative field with 6+ years of industry experience in deploying Machine Learning models.

Applied Machine Learning: Practical experience creating and deploying models in real-world environments, with specific expertise in Time Series forecasting, Anomaly Detection, or Optimization.

Software Engineering Proficiency: Expert proficiency in Python, with a strong grasp of software design principles (Object-Oriented Design), data structures, and writing testable, maintainable code beyond just scripting.

Data Systems: Expert-level SQL skills and experience working with large-scale distributed data processing frameworks (e.g., modern cloud data warehouses like Snowflake, Oracle, Spark, Hadoop, etc.).

Communication: Superior ability to translate meticulous mathematical concepts into clear, actionable insights for non-technical stakeholders and leadership.

Preferred Qualifications

Production Engineering: Proven experience taking models from research prototypes to production systems (using CI/CD, APIs, and containerization).

Creative Modeling: Ability to engineer novel features and apply advanced Time Series or ML techniques to solve complex demand challenges.

Business Insight: Proficiency in translating raw data into compelling narratives that drive strategic business decisions.

Mentorship: Proven track record of up-skilling teammates, bridging the gap between statistical analysis and software engineering.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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