About the JobCompensation:- Base salary: $80,000 - $90,000 annually, plus uncapped commission.
- On-Target Earnings (base + commission): $100,000 - $150,000+, with uncapped upside.
This role is best suited for a self-motivated sales closer with a desire for high earnings!
Primary Responsibilities: (Included but not limited to)
- Deliver luxury-oriented customer service.
- Be enthusiastic and demonstrate a passion for watches.
- Provide information about the products and services to our prospective clients.
- Answer client questions and suggestively sell products via product recommendations.
- Answer emails daily, promptly, accurately, and courteously.
- Develop and maintain a knowledge base of the evolving products and services.
- Serve as primary contact for customer inquiries about brands' websites, products, and brands' policies.
- Listen well, ask thoughtful questions, seek to understand your client's needs, and engage in digital Q&A and conversations.
- Handle client issues with outstanding diplomatic skills.
- Present all offers to the Sales Manager.
Qualifications:- Luxury Watch and/or Fine Jewelry experience with an existing client book is a requirement.
- Ideal candidates are shrewd negotiators and do not mind working odd hours.
- Stay on top of product knowledge.
- Technologically savvy - able to navigate a computer with multiple windows and screens.
- Highly organized and able to quickly shift between priority tasks.
- Strong attention to detail, extraordinary skills in customer service (High Touch), and proven ability to handle sensitive situations deftly.
- Ability to adapt and quickly change the course of action.
- Excellent written communication skills, as well as impeccable grammar and punctuation.
- Open to receiving feedback, coaching, and constructive criticism.
- Ability to work in a fast-paced, intense environment, while remaining positive.
- Basic computer skills, along with working knowledge of Microsoft Office programs.
- Bi-lingual is a plus.
Benefits:- Oxford/UHC Medical Insurance.
- VSP Vision & Guardian Dental Insurance.
- Time Away - (Paid time off, Paid sick days, Paid holidays).
- Flexible Spending Account.
- Commuter Benefits.
- ADP Employee Assistance Program.
- ADP Discount Programs (auto/home insurance, cell phones, travel, etc.).
Shift:Hours of Operation:- Sunday- Friday 10:30 AM- 7:00PM.
