Luxury Spa Sales & Client Experience Manager

Dermafix Spa

$100K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in sales or business development, preferably in spa, luxury retail, or hospitality
  • Strong leadership skills to inspire and motivate teams
  • Exceptional communication skills in high-end environments
  • Goal-oriented and driven by performance indicators
  • Proficiency with CRM software and scheduling tools
  • Reliable transportation and availability for weekend work

Responsibilities

  • Lead daily sales operations and team performance at the front desk
  • Deliver top-notch client service while exceeding revenue goals
  • Drive memberships, product, and treatment sales
  • Coach team members on sales and service best practices
  • Manage client scheduling and communication effectively
  • Address client concerns to ensure seamless visits
  • Analyze KPIs and devise action plans for growth
  • Collaborate with marketing on promotions and events

Benefits

  • $100K+ earning potential with uncapped commission
  • Invested in your success with paid training
  • Gas reimbursement for traveling to spa locations
  • Opportunities for career advancement in a luxury brand
  • Employee discounts on premium skincare and spa services
Full Job Description
Now Hiring: Luxury Spa Sales & Client Experience Manager
$100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks


Compensation: $3,000/month base salary + performance-based commission
On-Target Earnings (OTE): $100,000+ per year
Job Type: Full-Time or Part-Time | Flexible Schedule
Location: In-person (Travel to nearby spa locations required)
Weekend Availability: At least one weekend day required

We're looking for a dynamic and results-driven Sales & Client Experience Manager to lead the front-end operations of our luxury spa. In this high-impact role, you'll drive revenue, enhance the guest experience, and support our growth across multiple locations. If you thrive in a fast-paced, high-touch environment where performance is rewarded and leadership is valued, this is your moment.

What You'll Do
  • Lead day-to-day sales operations and team performance at the front desk
  • Deliver exceptional client service while meeting and exceeding revenue goals
  • Drive membership, product, and treatment sales with confidence and professionalism
  • Coach and mentor team members on sales, service, and CRM best practices
  • Manage scheduling, appointment flow, and client communication
  • Handle client concerns and ensure every visit is seamless and elevated
  • Analyze sales KPIs and create action plans for continued growth
  • Collaborate with marketing to align promotions, events, and campaigns
Who We're Looking For
  • Proven background in sales or business development (spa, luxury retail, or hospitality preferred)
  • Strong leadership skills with the ability to inspire and motivate a team
  • Confident communicator who thrives in a client-facing, high-end setting
  • Driven by goals, performance, and results
  • Familiar with CRM software, scheduling systems, and client management tools
  • Must have reliable transportation and the flexibility to work at least one weekend day
Compensation & Perks

Base Salary: $3,000/month
Uncapped commission - The more you sell, the more you earn
🧠 Paid onboarding and training
Gas reimbursement for travel between nearby spa locations
💎 Staff discounts on luxury skincare and treatments
Career advancement in a fast-growing, high-end wellness company
Ready to Elevate Your Career?

If you're passionate about luxury, driven by results, and ready to lead, we want to hear from you.

📩 Apply now with your resume, contact number, and email.
📧 After applying, send a quick follow-up including:
  • Your earliest available start date
  • Your daily sales goal (numeric)
  • A brief summary of your sales and leadership experience

Make wellness your career-and success your lifestyle. Apply today.

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