Luxury High-rise Community General Manager

Description

Position Summary

FirstService Residential is seeking a proven executive leader to oversee a premier, highly amenities luxury condominium complex in Alexandria, VA . As the senior leader of the community, the General Manager serves as the face of the organization, working closely with Board leadership, residents, associates, and key stakeholders to shape the strategic direction of the community and deliver an exceptional resident experience.

This is a unique opportunity to lead a premier community, build and develop a high-performing team, and drive the long-term vision, culture, and performance of a multifaceted organization. The ideal candidate is a relationship-driven leader who excels at operating strategically while empowering experienced department leaders to manage day-to-day operations. Success in this role requires executive presence, strong business acumen, and the ability to build trust, create alignment, and lead through influence across a broad range of stakeholders.

Essential Duties & Responsibilities

• Serve as the senior operational and strategic leader for the community.
• Partner closely with the Board of Directors to develop and execute the community's long-term vision and strategic objectives.
• Provide leadership and oversight to a team of experienced managers responsible for community operations, resident services, facilities, lifestyle programming, amenities, and other key functions.
• Build a culture of accountability, service excellence, collaboration, and continuous improvement.
• Lead through influence and delegation, ensuring department leaders are equipped to effectively manage day-to-day operations.
• Develop strong relationships with residents, volunteers, business partners, vendors, and community stakeholders.
• Oversee the preparation, execution, and management of operating and reserve budgets.
• Monitor financial performance and provide recommendations that support the community's strategic and fiscal goals.
• Present recommendations, operational reports, and strategic initiatives to Board leadership and committee members.
• Ensure compliance with governing documents, policies, procedures, and applicable regulations.
• Identify opportunities to improve operational efficiency, resident satisfaction, and overall community performance.
• Support recruiting, succession planning, leadership development, and associate engagement efforts across the community.
• Maintain a visible presence throughout the community and serve as a trusted leader and ambassador for the organization.
• Lead special projects, transitions, and strategic initiatives as assigned.

Education & Experience

• Bachelor's degree preferred or equivalent combination of education and relevant leadership experience.
• Minimum of 10 years of progressive leadership experience in community management, hospitality, private club management, real estate operations, association management, resort operations, or a similarly complex service-driven environment.
• Experience leading large teams through multiple layers of leadership and management.
• Demonstrated success working closely with Boards, governing bodies, ownership groups, or executive stakeholders.
• Strong financial management experience, including budgeting, forecasting, reserve planning, and operational oversight.
• Proven track record of leading organizational change, developing talent, and driving operational excellence.
• Professional designations such as PCAM, CMCA, AMS, CCM, or related certifications are preferred.

Knowledge, Skills & Abilities

• Exceptional leadership and relationship-building skills.
• Executive presence with the ability to influence and inspire confidence across diverse stakeholder groups.
• Strong strategic planning and organizational development capabilities.
• Sound business judgment and decision-making skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to balance long-term planning with operational execution.
• Demonstrated ability to build consensus and navigate complex stakeholder relationships.
• Strong analytical and financial acumen.
• Ability to manage multiple priorities while maintaining a high level of professionalism and responsiveness.
• Commitment to delivering an outstanding resident experience.

Physical Requirements / Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match . Occasional travel may be required to attend training and other company functions.

Compensation: $175,000 - $200,000 annually

Disclaimer Statement:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.