Bachelor's degree in supply chain or equivalent experience
7-10 years' experience in operational transportation solutions
Proven background in continuous improvement and revenue expansion
Experience with big box retail companies is a plus
Sales experience is beneficial
Strong public speaking skills
Skilled in analyzing and reporting transportation data
Proficient in TMS systems and Microsoft Suite
Responsibilities
Serve as the main contact for customer relationships, ensuring regular communication
Lead Quarterly Business Reviews and drive long-term account strategies
Monitor and evaluate performance metrics to meet expectations
Identify logistics trends and manage client retention risks
Oversee projects and assess return on investment for account initiatives
Collaborate with Operations to resolve service and delivery issues
Escalate and follow up on critical client issues for resolution
Coordinate with internal departments to optimize account functioning
Benefits
Collaborative work environment with internal teams
Opportunity for strategic account ownership
Engagement in continuous improvement and operational excellence
Exposure to diverse transportation and logistics challenges
Full Job Description
Job Summary
The LPD serves as the voice of the Managed Logistics customer within BlueGrace, understanding why the customer does business with BG, where they see value, and how they measure our performance. This is an account ownership role, not a people management role. The LPD owns the account and drives its strategic direction, working collaboratively with Operations to ensure service delivery meets customer expectations.
Duties and Responsibilities:
Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account
Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health
Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs.
Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team
Oversee account-specific projects and calculate/communicate ROI and value delivered
Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction
Escalate critical client issues to leadership and drive follow-up to resolution
Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently
Other duties as assigned
Qualifications:
Bachelor's degree in supply chain field or equivalent combination of education and experience.
7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing.
Experience working with big box retail company’s a plus
Sales experience a plus
Ability to speak effectively before groups of customers or employees of organization.
Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
Ability to problem solve and come up with creative solutions to meet customer needs
Experience working in TMS systems required
Experience working with Microsoft Suite required
About BlueGrace Logistics
BlueGrace Logistics is a third-party logistics provider that offers transportation management services, including freight shipping, supply chain management, and logistics technology solutions. The company was founded in 2009 and is headquartered in Riverview, Florida. BlueGrace Logistics has been recognized as one of the fastest-growing logistics companies in the United States, with over 500 employees and 12 locations across the country. The company has also received numerous awards for its innovative technology and customer service.
