Bachelor's degree or equivalent practical experience; 2-4+ years of hands-on operations management experience in on-demand delivery, quick commerce, ride-hailing, or last-mile logistics.
Strong analytical mindset with proven ability to manipulate operational data; proficiency in Excel/Google Sheets required; exposure to SQL, Tableau, or BI tools is a strong plus.
Demonstrated problem-solving agility and composure under high-pressure scenarios; capable of leading crisis management and executing complex operational initiatives decisively.
Exceptional stakeholder management and interpersonal skills, equally comfortable connecting with grassroots delivery couriers and aligning with cross-functional leadership.
Bilingual fluency in both English and Mandarin (professional working proficiency in oral and written communication is essential).
Responsibilities
Drive end-to-end driver lifecycle management, ensuring a scalable and resilient fleet capacity.
Design and iterate competitive incentive schemes to maximize peak-hour turnout and lower churn rates.
Monitor and manage the real-time fulfillment pipeline, safeguarding exceptional on-time delivery rates.
Establish robust SOPs for emergency contingencies and uphold local labor regulations and EHS compliance standards.
Take ownership of unit economics, driving down Cost-Per-Delivery and enhancing deliveries per hour while maintaining service quality.
Analyze core operational metrics, build performance dashboards, and translate business intelligence into actionable improvements.
Collaborate cross-functionally to forecast peak demand during campaigns and proactively eliminate fulfillment pain points.
Benefits
Fast-track career advancement within a rapidly expanding global tech company operating across multiple tier-one international markets.
An entrepreneurial, flat-hierarchy work environment where your ideas matter and you are empowered to make direct, tangible business impacts.
A highly competitive compensation package, performance incentives, and comprehensive benefits.
As a Logistics Operations Manager, you will take full ownership of the end-to-end on-demand fulfillment ecosystem and driver lifecycle in the assigned market. This role goes beyond day-to-day dispatch operations: you will leverage business acumen and data analytics to optimize customer fulfillment SLAs, rider fleet scalability, and unit economics-driving operational excellence across the local logistics network. 核心职责 | Key Responsibilities
端到端流程管控:实时监控区域派单,接单,取餐,配送全链路指标,保障履约率(Fulfillment Rate)与准时率(On-Time Delivery Rate). Monitor and manage the real-time fulfillment pipeline (order-to-dispatch-to-doorstep), safeguarding exceptional on-time delivery rates and overall fulfillment reliability.
应急响应与合规安全:制定并推行突发天气,运力短缺及突发事故的应急预案(SOP);严格落实当地劳动法规与EHS(环境,健康与安全)合规标准. Establish robust SOPs for emergency contingencies (e.g., severe weather, capacity shortages, road incidents); uphold local labor regulations and strict Environmental, Health, and Safety (EHS) compliance standards.
3. 数据驱动与成本管控 | Data Analytics & Cost Optimization
精细化经营核算:对区域单均配送成本(CPD),每小时产出(CPH)及平台运营费用(P&L)负责,在降本增效与服务体验间实现动态平衡. Take ownership of unit economics, driving down Cost-Per-Delivery (CPD) and enhancing deliveries per hour (CPH) while maintaining an optimal balance between unit profitability and service quality.
指标复盘与决策支持:通过数据建模与日常指标看板复盘业务瓶颈,为区域运营策略调整与平台算法迭代提供有力的数据支持. Analyze core operational metrics, build performance dashboards, and translate business intelligence into actionable improvements for dispatch algorithms and regional strategies.
与商务拓展(BD),用户增长(Marketing)及客户服务(CS)团队保持高度联动,前置对齐营销活动峰值运力,协同解决履约客诉痛点,全面提升商户与终端用户满意度(CSAT/NPS). Collaborate cross-functionally with BD, Marketing, and Customer Support to forecast peak demand during campaigns, proactively eliminate fulfillment pain points, and elevate end-to-end CSAT/NPS.
任职要求 | Qualifications & Requirements
行业背景:本科及以上学历,具备 2-4年 即时配送(On-Demand Delivery),即时电商,网约车平台或智慧物流领域的运营与管理经验. Bachelor's degree or equivalent practical experience; 2-4+ years of hands-on operations management experience in on-demand delivery, quick commerce, ride-hailing, or last-mile logistics.
数据与分析思维:具备出色的逻辑思维与数据敏感度,熟练掌握 Excel/Google Sheets(掌握 SQL 或 Tableau 等 BI 分析工具者优先考虑),善于通过数据定位根因并驱动业务决策. Strong analytical mindset with proven ability to manipulate operational data (proficiency in Excel/Google Sheets required; exposure to SQL, Tableau, or BI tools is a strong plus); capable of diagnosing root causes through data.
危机处理与项目执行:具备优秀的应急应变能力与抗压能力,在快节奏,不确定的环境下能够果断决策并稳妥推进复杂项目落地. Demonstrated problem-solving agility and composure under high-pressure scenarios; capable of leading crisis management and executing complex operational initiatives decisively.
沟通协作能力:具备极强的同理心与人际交往能力,既能与基层骑手团队顺畅沟通,亦能与跨部门管理团队高效对话. Exceptional stakeholder management and interpersonal skills, equally comfortable connecting with grassroots delivery couriers and aligning with cross-functional leadership.
语言能力:中文与英文双语流利(听说读写均可作为日常工作语言). Bilingual fluency in both English and Mandarin (professional working proficiency in oral and written communication is essential).
为什么选择加入我们 | What We Offer
全球化发展平台:身处高速增长的跨国即时生活服务平台,直面全球多文化市场的管理挑战与广阔的职涯上升空间. Fast-track career advancement within a rapidly expanding global tech company operating across multiple tier-one international markets.
高度授权的工作氛围:包容开放的企业文化,扁平化管理,鼓励创新实验,赋予你主导并改变本地即时物流格局的自主权. An entrepreneurial, flat-hierarchy work environment where your ideas matter and you are empowered to make direct, tangible business impacts.
竞争力的薪酬福利:提供具备市场竞争力的薪资架构,绩效奖金及完善的法定与平台特色福利. A highly competitive compensation package, performance incentives, and comprehensive benefits.
